Motor Finance Claims Peterborough - FCA Investigation

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Motor Finance Claims Peterborough - FCA Investigation

Last updated: 27 February 2026

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Peterborough, with a population of 215,700 (ONS Census 2021), has seen an estimated 20,384 drivers potentially affected by motor finance mis-selling from 6 April 2007 to 1 November 2024 (calculated using ONS Census 2021 population data and FCA estimates). This issue affects a significant portion of the city's driving community and highlights the need for residents to be informed about their rights.

How Motor Finance Mis-selling Affected Peterborough

Motor finance mis-selling has been a prevalent issue in Peterborough, affecting drivers who purchased Personal Contract Purchase (PCP) or Hire Purchase (HP) agreements through local dealerships. Dealerships such as Marshall Motor Group Peterborough, Robinsons Motor Group Peterborough, Thurlow Nunn Peterborough, and Vindis Group Peterborough are among the major players in the city that have been involved in selling these finance products. Major lenders operating in the area include Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and [Alphera](https://mlj.org.uk/lenders/alphera-financial-services) Financial Services (BMW).

The FCA Motor Finance Investigation

The Financial Conduct Authority (FCA) conducted a full investigation into motor finance mis-selling from 6 April 2007 to 1 November 2024. This investigation revealed that 12.1 million eligible agreements (FCA, March 2026) by discretionary commission arrangements, resulting in an estimated £7.5 billion total overpayment and an FCA-estimated scheme average of £829 per eligible agreement per customer (FCA estimate). The FCA's findings highlight the importance for Peterborough residents to review their finance agreements thoroughly.

How Peterborough Residents Can Check Their Finance Agreements

To determine if they have been affected by motor finance mis-selling, Peterborough residents should check their finance agreements carefully. Key dates to look out for are between 6 April 2007 and 1 November 2024. Drivers should gather any documentation related to the purchase of a vehicle through PCP or HP financing during this period. This includes contracts, brochures, emails, and correspondence with lenders.

How to Complain Directly to Your Lender for Free

Residents can complain directly to their lender for free without the need for a claims management company. Major lenders such as Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and Alphera Financial Services (BMW) all have dedicated customer service teams who can address complaints efficiently. If your initial complaint is not resolved satisfactorily, you may escalate the matter to the Financial Ombudsman Service for a free and impartial review.

Sources and References

Office for National Statistics (ONS) Census 2021
Financial Conduct Authority (FCA), 2024
Car Finance Compensation in Your Area

The FCA confirmed that 12.1 million motor finance agreements across the UK qualify for compensation. The FCA-estimated scheme average of £829 per eligible agreement per agreement, totalling £7.5 billion in redress. If you took out PCP or HP car finance between 6 April 2007 and 1 November 2024, your agreement may be eligible regardless of where you live in the UK.

The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.

Frequently Asked Questions

How many drivers in Peterborough might be affected by motor finance mis-selling?

Based on calculations using ONS Census 2021 population data and FCA estimates, an estimated 20,384 drivers in Peterborough could potentially be affected by motor finance mis-selling (calculated using ONS Census 2021 population data and FCA estimates).

What should I do if I suspect my motor finance agreement was mis-sold to me in Peterborough?

If you believe your motor finance agreement was incorrectly sold to you, it is advisable to review the terms of your contract carefully. You can also complain directly to your lender for free and seek further advice from a local financial advisor or legal professional familiar with motor finance regulations.

How common is mis-sold motor finance in Peterborough?

Motor finance mis-selling has been an issue across the UK, including in Peterborough. Between 6 April 2007 and 1 November 2024, there were 12.1 million eligible agreements (FCA, March 2026) that may have been mis-sold nationwide (FCA estimate). Given this context, it is important for residents of Peterborough to be aware of their rights and options if they suspect they have been affected.

What steps can I take if my motor finance was mis-sold in Peterborough?

If you believe your motor finance agreement was improperly sold, the first step is to gather all relevant documentation related to the transaction. You should then contact your lender directly for free to formally raise any concerns or disputes about the sale of the agreement (FCA estimate). Additionally, seeking independent legal advice can provide clarity on your specific situation and rights under UK law.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.