Motor Finance Claims Nottinghamshire - FCA Investigation

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Motor Finance Claims Nottinghamshire - FCA Investigation

Last updated: 27 February 2026

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Nottinghamshire residents have been affected by motor finance mis-selling, with an estimated 78,246 drivers potentially impacted (calculated using ONS Census 2021 population data and FCA estimates). The county's population stands at 828,000 (ONS Census 2021), making it a significant concern for many car owners.

How Motor Finance Mis-selling Affected Nottinghamshire

Motor finance mis-selling has had a substantial impact on Nottinghamshire residents. Local dealerships such as Inchcape Nottinghamshire, Pendragon Nottinghamshire, Marshall Motor Group Nottinghamshire, and Sytner Nottinghamshire were involved in selling Personal Contract Purchase (PCP) and Hire Purchase (HP) agreements. These dealerships, along with others in the area, may have engaged in practices that did not fully disclose all terms and conditions of these finance deals to customers. Major lenders operating in Nottinghamshire include Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and [Alphera](https://mlj.org.uk/lenders/alphera-financial-services) Financial Services (BMW). These financial institutions were implicated in the FCA investigation due to their involvement in [discretionary commission](https://mlj.org.uk/glossary/discretionary-commission-arrangement) arrangements that may have incentivised mis-selling.

The FCA Motor Finance Investigation

The Financial Conduct Authority (FCA) launched an investigation into motor finance agreements from 6 April 2007 to 1 November 2024, revealing significant issues. 12.1 million eligible agreements (FCA, March 2026) by these practices (FCA estimate), with a total of £7.5 billion in mis-sold finances (FCA estimate). The average cost per customer was estimated at £829 (FCA estimate). The investigation highlighted that discretionary commission arrangements allowed lenders and dealers to receive additional payments for steering customers towards more expensive financing options, such as PCP deals with higher interest rates or excessive add-ons. This resulted in many Nottinghamshire residents paying more than necessary for their car finance.

How Nottinghamshire Residents Can Check Their Finance Agreements

Nottinghamshire residents who believe they may have been affected by motor finance mis-selling should review their agreements carefully. Key dates to consider are from 6 April 2007 to 1 November 2024, as these mark the period of the FCA investigation. To check your agreement: 1. Gather Documents: Collect all relevant documents related to your car purchase and finance agreement. 2. Review Terms: Look for any discrepancies or unclear terms in your finance contract, especially regarding interest rates, fees, and add-ons. 3. Compare Costs: Compare the terms of your agreement with those offered by other lenders at the time you took out the loan.

How to Complain Directly to Your Lender for Free

Residents who suspect they have been affected can complain directly to their lender for free without needing a [claims management company](https://mlj.org.uk/guides/complaints-about-claims-management-companies). Major lenders operating in Nottinghamshire include Black Horse, MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and Alphera Financial Services. When contacting your lender: 1. Provide Details: Gather all necessary documentation and provide clear details about the issues you encountered. 2. Follow Up: Keep records of all communications with your lender and follow up regularly to ensure your complaint is being addressed. 3. Escalation Route: If your initial complaint does not resolve the issue, you can escalate it to the Financial Ombudsman Service (FOS) for a free review. You do not need a claims management company; you can handle complaints directly with your lender or use the FOS as a free and impartial service.

Sources and References

Office for National Statistics (ONS) Census 2021
Financial Conduct Authority (FCA), 2024
Car Finance Compensation in Your Area

The FCA confirmed that 12.1 million motor finance agreements across the UK qualify for compensation. The FCA-estimated scheme average of £829 per eligible agreement per agreement, totalling £7.5 billion in redress. If you took out PCP or HP car finance between 6 April 2007 and 1 November 2024, your agreement may be eligible regardless of where you live in the UK.

The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.

Frequently Asked Questions

How many drivers in Nottinghamshire may have been affected by motor finance mis-selling?

Based on population data from the ONS Census 2021 and FCA estimates of motor finance agreements (FCA estimate), approximately 78,246 drivers in Nottinghamshire may have been affected by motor finance mis-selling.

What should I do if I suspect my motor finance agreement was mis-sold to me?

If you believe your motor finance agreement was mis-sold to you, it is advisable to first complain directly to the lender for free. They will have access to your specific agreement details and can address any issues promptly.

What steps should Nottinghamshire residents take if they suspect their vehicle financing was not properly handled?

Residents of Nottinghamshire who suspect that their vehicle financing may have been mis-handled should start by reviewing the terms of their agreement. If you find discrepancies or misleading information, consider contacting your lender to discuss potential issues.

What are some common signs of motor finance mis-selling in Nottinghamshire?

Common signs of motor finance mis-selling include being offered a deal that is not suitable for your financial situation, receiving incorrect or incomplete information about the agreement terms, and feeling pressured into signing without proper consideration.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.