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Motor Finance Claims Mansfield — FCA Investigation

Last updated: 27 February 2026

Mansfield — mlj.org.uk — Photo by Mike Bird on Pexels

How many drivers in Mansfield could be affected by motor finance mis-selling? With an estimated 10,310 residents potentially impacted (calculated using ONS Census 2021 population data and FCA estimates), out of a total population of 109,100 (ONS Census 2021), it's crucial for car owners to understand the implications of this issue. ## How Motor Finance Mis-selling Affected Mansfield Motor finance mis-selling has had significant impacts on residents in Mansfield. Local dealerships such as Inchcape Mansfield, Pendragon Mansfield, Marshall Motor Group Mansfield, and Sytner Mansfield were involved in selling Personal Contract Purchase (PCP) and Hire Purchase (HP) agreements during the period from 6 April 2007 to 1 November 2024. These dealerships worked closely with major lenders operating in the area, including [Black Horse](https://mlj.org.uk/lenders/black-horse) (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and [Alphera](https://mlj.org.uk/lenders/alphera-financial-services) Financial Services (BMW). ## The FCA Motor Finance Investigation The Financial Conduct Authority (FCA) launched a full investigation into motor finance mis-selling practices. This probe uncovered that discretionary commission arrangements between lenders and dealerships led to widespread mis-selling of PCP and HP agreements across the UK. 12.1 million eligible agreements were affected by these practices, resulting in £7.5 billion in total (FCA estimate), with an FCA-estimated average of £829 per eligible agreement. ## How Mansfield Residents Can Check Their Finance Agreements If you believe your motor finance agreement was mis-sold to you between 6 April 2007 and 1 November 2024, there are steps you can take. First, review the dates of your finance agreement and check for any signs that it might have been sold inappropriately. Key indicators include high interest rates compared to market standards, aggressive sales tactics by dealerships, or terms that were not clearly explained at the time of purchase. Gather all relevant documents such as loan agreements, payment schedules, and correspondence with your lender. These will be essential when you decide to take action against mis-selling. ## How to Complain Directly to Your Lender for Free You can complain directly to your lender for free without needing a claims management company. Major lenders in Mansfield include Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and Alphera Financial Services (BMW). All of these companies are required by law to address any complaints you may have regarding your motor finance agreement. If your lender does not resolve the issue satisfactorily, or if you need further assistance, consider escalating your complaint to the Financial Ombudsman Service. This service is free and can provide an independent review of your case. You do not need a claims management company to handle your complaint; all necessary steps can be taken directly with your lender or through the Financial Ombudsman Service. ## Sources and References - FCA (2024) - ONS Census 2021 - Mansfield local dealerships: Inchcape, Pendragon, Marshall Motor Group, Sytner

Car Finance Compensation in Your Area

The FCA confirmed that 12.1 million motor finance agreements across the UK qualify for compensation. The FCA-estimated scheme average of £829 per eligible agreement per agreement, totalling £7.5 billion in redress. If you took out PCP or HP car finance between 6 April 2007 and 1 November 2024, your agreement may be eligible regardless of where you live in the UK.

The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.

Frequently Asked Questions

How many drivers in Mansfield might have been affected by motor finance mis-selling?

Based on population data from the ONS Census 2021 and FCA estimates, an estimated 10,310 drivers in Mansfield could be impacted by motor finance mis-selling.

What should I do if I think my motor finance agreement was mis-sold to me in Mansfield?

If you suspect your motor finance agreement may have been mis-sold, the first step is to review your contract and any documentation provided by the lender. You can also complain directly to your lender for free.

What kind of financial impact does motor finance mis-selling have in Mansfield?

Motor finance mis-selling has affected many drivers financially across the UK, including those in Mansfield. The Financial Conduct Authority (FCA) estimates that 12.1 million eligible agreements (FCA, March 2026) potentially mis-sold between April 2007 and November 2024, leading to over £7.5 billion (FCA, March 2026) in refunds.

Are there specific lenders or dealerships in Mansfield known for motor finance mis-selling?

While there are no specific lenders or dealerships singled out as problematic in Mansfield, it is important for residents to be aware of their rights and the potential for mis-selling. Local dealerships such as Jervis Cars Mansfield may have been involved.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.