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Motor Finance Claims Gloucester — FCA Investigation

Last updated: 27 February 2026

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Gloucester, a city with a population of 133,300 (ONS Census 2021), has seen an estimated 12,597 drivers affected by motor finance mis-selling practices between 6 April 2007 and 1 November 2024 (calculated using ONS Census 2021 population data and FCA estimates). This issue highlights the importance of understanding how local dealerships and major lenders have contributed to these concerns. ## How Motor Finance Mis-Selling Affected Gloucester Motor finance agreements, such as Personal Contract Purchase (PCP) and Hire Purchase (HP), were widely offered by several local dealerships in Gloucester. Notable dealership groups include Vospers Gloucester, Hendy Group Gloucester, Dick Lovett Gloucester, and Wessex Garages Gloucester. These dealerships facilitated financing through major lenders like Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and [Alphera](https://mlj.org.uk/lenders/alphera-financial-services) Financial Services (BMW). The issue arose due to discretionary commission arrangements that may have incentivised salespeople to push certain finance products over others. ## The FCA Motor Finance Investigation The Financial Conduct Authority (FCA) conducted an investigation into the motor finance industry following a court ruling. This probe uncovered that 12.1 million eligible agreements (FCA, March 2026) by mis-selling practices, resulting in an estimated £7.5 billion total loss to consumers (£829 average per eligible agreement per agreement; FCA estimate). The findings revealed that many dealerships and lenders engaged in discretionary commission arrangements, which could have led to unfair sales tactics. ## How Gloucester Residents Can Check Their Finance Agreements To determine if you were affected by mis-selling practices, Gloucester residents should review their motor finance agreements carefully. Focus on the dates of your agreement (between 6 April 2007 and 1 November 2024) and check for any discrepancies or unfair terms. Gather all relevant documents such as contract papers, correspondence with lenders, and payment records. Understanding these details will help you assess whether you have grounds to complain. ## How to Complain Directly to Your Lender for Free If you suspect that your motor finance agreement was mis-sold, it is important to know that you can complain directly to your lender for free. The major lenders operating in Gloucester include Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and Alphera Financial Services (BMW). These institutions have dedicated teams to handle complaints without the need for a claims management company. You do not need a claims management company to file your complaint. Instead, you can contact your lender directly via their customer service line or online portal. If your issue is not resolved through this process, you may escalate it to the Financial Ombudsman Service (FOS), which provides an impartial and free service for resolving disputes. ## Sources and References - FCA estimates on motor finance mis-selling: 12.1 million eligible agreements (FCA, March 2026) (£7.5 billion total; £829 average per eligible agreement per agreement) - Population data from Gloucester: ONS Census 2021 - Local dealership groups in Gloucester: Vospers Gloucester, Hendy Group Gloucester, Dick Lovett Gloucester, Wessex Garages Gloucester - Major lenders operating in Gloucester: Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, Alphera Financial Services (BMW)

Car Finance Compensation in Your Area

The FCA confirmed that 12.1 million motor finance agreements across the UK qualify for compensation. The FCA-estimated scheme average of £829 per eligible agreement per agreement, totalling £7.5 billion in redress. If you took out PCP or HP car finance between 6 April 2007 and 1 November 2024, your agreement may be eligible regardless of where you live in the UK.

The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.

Frequently Asked Questions

How many drivers in Gloucester are potentially affected by motor finance mis-selling?

Based on calculations using ONS Census 2021 population data and FCA estimates, approximately 12,597 drivers in Gloucester may be affected by motor finance mis-selling. (calculated using ONS Census 2021 population data and FCA estimates)

What is the average amount that a motor finance agreement might overcharge residents of Gloucester?

The average overcharge for a motor finance agreement in the UK, which could affect drivers in Gloucester, is around £829 (FCA estimate).

Where can I find information about dealing with mis-sold motor finance agreements directly?

You can complain directly to your lender for free if you believe that a motor finance agreement was mis-sold to you. This is an option available to residents of Gloucester and beyond.

What should I do if I suspect my car financing in Gloucester has been mis-sold?

If you suspect your car financing has been mis-sold, it's important to review the terms of your agreement. You can also contact your lender directly for clarification and seek guidance from an independent financial advisor.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.