Motor Finance Claims Glasgow City - FCA Investigation

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Motor Finance Claims Glasgow City - FCA Investigation

Last updated: 27 February 2026

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Glasgow City, home to 635,000 residents (ONS Census 2021), has seen many affected drivers due to motor finance mis-selling practices between 6 April 2007 and 1 November 2024 (calculated using ONS Census 2021 population data and FCA estimates). This issue has drawn significant attention from local dealerships and major lenders operating in the area, raising concerns about transparency and fair dealing within the automotive finance sector.

How Motor Finance Mis-selling Affected Glasgow City

Local dealerships such as Arnold Clark Glasgow City, Peter Vardy Glasgow City, Eastern Western Motor Group Glasgow City, and Macklin Motors Glasgow City were among those that offered Personal Contract Purchase (PCP) and Hire Purchase (HP) agreements to their customers. These arrangements often came with hidden costs and opaque terms, leading many drivers in Glasgow City to pay more than they initially expected. Major lenders operating within the city include Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and [Alphera](https://mlj.org.uk/lenders/alphera-financial-services) Financial Services (BMW). These companies provided finance agreements to local dealerships, which were then sold to consumers. The mis-selling issues revolve around discretionary commission arrangements that benefited lenders at the expense of borrowers.

The FCA Motor Finance Investigation

The Financial Conduct Authority (FCA) conducted a full investigation into motor finance practices in Glasgow City and across the UK from 6 April 2007 to 1 November 2024. This probe uncovered significant discrepancies in how discretionary commissions were handled, affecting an estimated 12.1 million eligible agreements (FCA, March 2026). The total cost of these mis-selling issues is estimated at £7.5 billion, with the average driver paying an extra £829 on their finance agreement (FCA estimate).

How Glasgow City Residents Can Check Their Finance Agreements

To determine if you have been affected by motor finance mis-selling, residents in Glasgow City should review their finance agreements carefully. Focus on documents signed at the time of purchase, particularly those related to loan terms and interest rates. Pay special attention to any clauses that mention discretionary commissions or additional fees. The relevant dates for these agreements are from 6 April 2007 to 1 November 2024. Gather all pertinent documentation, including contracts, payment receipts, and correspondence with lenders, to build a full case for your complaint.

How to Complain Directly to Your Lender for Free

If you suspect that your finance agreement was mis-sold, you can complain directly to your lender for free without needing the assistance of a claims management company. Major lenders such as Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and Alphera Financial Services are obligated to address your concerns promptly. When contacting these lenders, provide detailed information about your agreement and any evidence of mis-selling. If you are unsatisfied with the lender's response, you can escalate your complaint to the Financial Ombudsman Service (FOS), a free service that provides impartial adjudication on financial disputes. You do not need a claims management company to handle your case; you can manage it yourself through direct communication and documentation.

Sources and References

FCA
Financial Ombudsman Service (FOS)
Office for National Statistics (ONS) Census 2021
Car Finance Compensation in Your Area

The FCA confirmed that 12.1 million motor finance agreements across the UK qualify for compensation. The FCA-estimated scheme average of £829 per eligible agreement per agreement, totalling £7.5 billion in redress. If you took out PCP or HP car finance between 6 April 2007 and 1 November 2024, your agreement may be eligible regardless of where you live in the UK.

The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.

Frequently Asked Questions

How many drivers in Glasgow City are estimated to be affected by motor finance mis-selling?

Based on calculations using ONS Census 2021 population data and FCA estimates, approximately 60,008 drivers in Glasgow City may have been impacted by motor finance mis-selling.

What should I do if I suspect that my motor finance agreement was mis-sold to me in Glasgow City?

If you believe your motor finance agreement was mis-sold, it is advisable to review the terms of the contract and seek advice from a reputable financial advisor or solicitor. You can also complain directly to your lender for free.

What are some common signs that I might have been affected by motor finance mis-selling in Glasgow City?

Signs of potential motor finance mis-selling include being pressured into a quick decision, being told you could not afford other forms of financing, or being offered a deal that seems too good to be true. If these apply to your situation, it may be worth investigating further.

How can I find out more about motor finance mis-selling in Glasgow City and what my rights are?

To learn more about motor finance mis-selling and your rights as a consumer in Glasgow City, you should contact the Financial Conduct Authority (FCA) or seek advice from a local solicitor. The FCA provides guidance on issues related to financial products such as motor finance.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.