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Motor Finance Claims Exeter — FCA Mis-Selling Investigation

Last updated: 27 February 2026

Exeter — mlj.org.uk — Photo by kevin grieve on Pexels

Exeter, a city with a population of 133,900 (ONS Census 2021), has an estimated 12,654 residents who may have been affected by motor finance mis-selling during the period from 6 April 2007 to 1 November 2024. This figure is calculated using ONS Census 2021 population data and FCA estimates. ## How Motor Finance Mis-Selling Affected Exeter Motor finance products such as Personal Contract Purchase (PCP) and Hire Purchase (HP) were widely offered by dealerships in Exeter during the specified period. Local dealership groups like Vospers Exeter, Hendy Group Exeter, Dick Lovett Exeter, and Wessex Garages Exeter sold these agreements to many residents of the city. Major lenders operating in Exeter included Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and [Alphera](https://mlj.org.uk/lenders/alphera-financial-services) Financial Services (BMW). These lenders provided finance options that were often marketed aggressively by dealerships, leading to potential mis-selling issues. ## The FCA Motor Finance Investigation The Financial Conduct Authority (FCA) launched a full investigation into the motor finance industry following concerns about discretionary commission arrangements. This practice allowed lenders and dealers to earn additional payments based on the terms of the finance agreements sold, potentially incentivising them to push customers towards more expensive deals. According to the FCA's estimates, 12.1 million eligible agreements (FCA, March 2026) by these practices (FCA estimate). The total value of mis-sold agreements is estimated at £7.5 billion (FCA estimate), with an FCA-estimated average of £829 per eligible agreement. The investigation uncovered that many customers were sold finance products they could not afford or did not fully understand, leading to significant financial strain and hardship. ## How Exeter Residents Can Check Their Finance Agreements Exeter residents who suspect they may have been affected by motor finance mis-selling should review their agreements carefully. Key dates to look for are from 6 April 2007 to 1 November 2024, which is the period covered by the FCA investigation. Residents should gather any relevant documents such as loan contracts, invoices, and correspondence with lenders or dealerships. Reviewing these documents will help identify discrepancies or unsuitable terms that may indicate mis-selling. ## How to Complain Directly to Your Lender for Free Exeter residents who believe they have been affected by motor finance mis-selling can complain directly to their lender at no cost. Major lenders operating in the city include Black Horse, MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and Alphera Financial Services. you do not need a claims management company to handle your complaint. Lenders are required by law to address complaints promptly and fairly. If your initial complaint does not resolve the issue, you can escalate it to the Financial Ombudsman Service (FOS) for free, which offers an impartial review of your case. ## Sources and References - FCA estimates: "Motor Finance Investigation" (FCA, 2024) - Population data: ONS Census 2021 - Dealerships in Exeter: Vospers Exeter, Hendy Group Exeter, Dick Lovett Exeter, Wessex Garages Exeter

Car Finance Compensation in Your Area

The FCA confirmed that 12.1 million motor finance agreements across the UK qualify for compensation. The FCA-estimated scheme average of £829 per eligible agreement per agreement, totalling £7.5 billion in redress. If you took out PCP or HP car finance between 6 April 2007 and 1 November 2024, your agreement may be eligible regardless of where you live in the UK.

The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.

Frequently Asked Questions

How many drivers in Exeter might be affected by motor finance mis-selling?

Based on population data from the ONS Census 2021 and FCA estimates, an estimated 12,654 drivers in Exeter could potentially be affected by motor finance mis-selling.

What should I do if I suspect my motor finance agreement was mis-sold in Exeter?

If you believe your motor finance agreement may have been mis-sold in Exeter, it is advisable to first contact the lender directly and explain your concerns. You can complain for free without needing a claims management company.

Is there any specific reason why drivers in Exeter might be more affected by motor finance issues?

Exeter residents may face similar challenges as other UK areas, such as being offered inappropriate financing options or not fully understanding the terms of their agreements. The city's population and car ownership patterns can contribute to these issues.

Where can I find more information about motor finance mis-selling for Exeter drivers?

For detailed guidance on motor finance mis-selling affecting Exeter, you should refer to MLJ.org.uk (mlj.org.uk) and other reputable sources. These resources provide comprehensive insights into the rights of affected drivers.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.