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Motor Finance Claims Chesterfield — FCA Investigation

Last updated: 27 February 2026

Chesterfield — mlj.org.uk — Photo by Manikuttan TK on Pexels

Chesterfield, a town with a population of 104,900 (ONS Census 2021), has been significantly affected by motor finance mis-selling. An estimated 9,913 drivers in Chesterfield have been impacted according to figures calculated using ONS Census 2021 data and FCA estimates. ## How Motor Finance Mis-Selling Affected Chesterfield Local dealerships in Chesterfield such as Inchape Chesterfield, Pendragon Chesterfield, Marshall Motor Group Chesterfield, and Sytner Chesterfield were among those that sold Personal Contract Purchase (PCP) and Hire Purchase (HP) finance agreements. These agreements often included discretionary commission arrangements that could lead to higher costs for consumers without clear communication about these additional fees. Major lenders operating in the area include Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and [Alphera](https://mlj.org.uk/lenders/alphera-financial-services) Financial Services (BMW). These lenders were involved in providing finance products to customers through local dealerships, which may have included mis-sold agreements. ## The FCA Motor Finance Investigation The Financial Conduct Authority (FCA) conducted a full investigation into motor finance practices from 6 April 2007 to 1 November 2024. This period saw 12.1 million eligible agreements (FCA, March 2026) by these issues, with an estimated £7.5 billion in total mis-sold funds and an FCA-estimated scheme average of £829 per eligible agreement per agreement (FCA estimate). The investigation uncovered that discretionary commission arrangements were not always transparently communicated to consumers, leading to potential overcharging. ## How Chesterfield Residents Can Check Their Finance Agreements Chesterfield residents who suspect they may have been affected by motor finance mis-selling should review their finance agreements carefully. Key dates to consider are from 6 April 2007 to 1 November 2024, as these fall within the FCA investigation period. Residents should gather all relevant documents such as loan agreements, payment schedules, and any correspondence with lenders or dealerships. If they find discrepancies or additional charges that were not clearly explained at the time of purchase, it is important to document this information for a complaint. ## How to Complain Directly to Your Lender for Free Chesterfield residents can complain directly to their lender for free without needing to involve a [claims management company](https://mlj.org.uk/guides/complaints-about-claims-management-companies). Major lenders such as Black Horse (Lloyds Banking Group), MotoNovo Finance, Close Brothers Motor Finance, Santander Consumer Finance, Barclays Partner Finance, and Alphera Financial Services all have dedicated teams to handle complaints. If your initial complaint does not resolve the issue, you can escalate it to the Financial Ombudsman Service (FOS) for free. The FOS is an independent service that provides fair and impartial resolutions for financial disputes between consumers and businesses. ## Sources and References - Financial Conduct Authority (FCA) - Office of National Statistics Census 2021 - Financial Ombudsman Service (FOS)

Car Finance Compensation in Your Area

The FCA confirmed that 12.1 million motor finance agreements across the UK qualify for compensation. The FCA-estimated scheme average of £829 per eligible agreement per agreement, totalling £7.5 billion in redress. If you took out PCP or HP car finance between 6 April 2007 and 1 November 2024, your agreement may be eligible regardless of where you live in the UK.

The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.

Frequently Asked Questions

How many residents in Chesterfield are potentially affected by motor finance mis-selling?

Based on calculated estimates using ONS Census 2021 population data and FCA estimates, there are approximately 9,913 drivers in Chesterfield who may have been impacted by motor finance mis-selling.

What should I do if I suspect my motor finance agreement was misrepresented by a dealership in Chesterfield?

If you believe that your motor finance agreement was improperly sold to you, the first step is to review any documentation and contact the lender directly for clarification. You can complain directly to your lender for free without needing to use a claims management company.

What are some common signs of mis-selling in motor finance agreements around Chesterfield?

Common indicators of mis-sold motor finance agreements include being pressured into a quick decision, not fully understanding the terms and conditions, or finding that the agreement is more expensive than expected. It's important to thoroughly review all documentation before agreeing to any finance terms.

How can I seek assistance if I believe my motor finance agreement in Chesterfield was mis-sold?

If you suspect your motor finance agreement has been mis-sold, start by reviewing the contract and seeking clarification from the lender. You do not need a claims management company; instead, contact the dealership or lender directly to discuss any concerns.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.