The Toyota Proace City Verso was commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements during the Financial Conduct Authority's (FCA) investigation period, which spans from 6 April 2007 to 1 November 2024. The FCA's probe into motor finance mis-selling revealed that a significant number of these agreements were potentially affected by unfair
discretionary commission arrangements between dealers and lenders.
How the Toyota Proace City Verso was Typically Financed
The Toyota Proace City Verso, marketed as a versatile people carrier or small van, was often sold through PCP and HP finance plans offered by various lenders. These financing schemes allowed buyers to acquire the vehicle with lower monthly payments compared to outright purchase options. The typical finance amounts for a Toyota Proace City Verso ranged from £15,000 to £30,000 (FCA estimate). Common PCP terms were 36-48 months, during which time a balloon payment at the end of the term would be required if the buyer wished to own the vehicle outright.
The finance agreements for the Toyota Proace City Verso were commonly provided by lenders such as
Black Horse, Barclays Partner Finance,
Close Brothers Motor Finance,
MotoNovo Finance, and
Santander Consumer Finance. These institutions offered a range of financing options tailored to individual customer needs, including balloon payments that could be significantly higher than the average monthly payment.
The FCA Motor Finance Investigation
The FCA's investigation into motor finance mis-selling uncovered significant issues with discretionary commission arrangements. During the period from 6 April 2007 to 1 November 2024, it was estimated that 12.1 million eligible agreements (FCA, March 2026). These agreements included both PCP and HP plans for vehicles like the Toyota Proace City Verso.
The investigation found that these arrangements may have led to customers paying more than necessary for their finance deals due to inflated commission structures. The total financial impact of this mis-selling was estimated at £7.5 billion (FCA, March 2026), with an average customer loss of approximately £829 per agreement (FCA estimate).
How to Check Your Agreement Look for specific terms that indicate a discretionary commission arrangement or any unusual fees and charges. The relevant dates to consider are from 6 April 2007 to 1 November 2024.
One key term to look out for is "DCA" (Discretionary Commission Arrangement). If your agreement contains this terminology, it suggests that the financing terms may have been influenced by commission practices that could be deemed unfair. You can also check if there were any unusually high fees or charges that seemed unjustified at the time of purchase.
If you suspect your Toyota Proace City Verso finance agreement was mis-sold, it is essential to complain directly to your lender without incurring additional costs. Common lenders providing financing for this vehicle include Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance.
When contacting your lender, provide detailed information about the terms of your agreement and any suspicious fees or charges you encountered. It is crucial to document your concerns thoroughly and request a formal review of your case. You do not need a
claims management company to handle this process; many lenders have dedicated teams that can assist with investigating potential mis-selling issues.
Sources and References
- Financial Conduct Authority (FCA). "Motor Finance Discretionary Commission Arrangements: Investigation Findings." 2024.
- Office for National Statistics (ONS) Census. Various years up to 2021.
- FOS Guidance on Motor Finance Complaints.
Based on 14,150 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Toyota Proace has a pass rate of 80.8%. This is close to the national average of 79.6%, meaning the Proace performs about average in MOT testing.
The Proace pass rate is in line with the overall Toyota average of 82.8%. The average mileage at MOT for this model is 73,929 miles.
- MOT pass rate: 80.8%
- MOT failure rate: 19.2%
- Tests analysed: 14,150 (2024 DVSA data)
- Average mileage at test: 73,929 miles
- Toyota average pass rate: 82.8%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.