The Toyota Aygo, a popular city car introduced in 2005, was commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements during the Financial Conduct Authority's (FCA) investigation period from 6 April 2007 to 1 November 2024. During this time, Toyota dealerships often partnered with various finance providers to offer these products to customers seeking affordable payment options.
How the Toyota Aygo was Typically Financed
Toyota Aygos were typically financed through PCP or HP agreements ranging from £15,000 to £30,000 over terms of 36 to 48 months. Common lenders that provided finance for these vehicles included
Black Horse, Barclays Partner Finance,
Close Brothers Motor Finance,
MotoNovo Finance, and
Santander Consumer Finance.
For PCP agreements, the contract would often include a significant balloon payment at the end of the term, which represented the residual value of the vehicle. This final payment could range from £5,000 to £10,000 depending on the initial loan amount, interest rates, and depreciation over the term.
The FCA Motor Finance Investigation
The FCA's investigation into
discretionary commission arrangements uncovered widespread mis-selling practices across the motor finance industry during the period mentioned. These arrangements affected 12.1 million eligible agreements (FCA, March 2026) between April 2007 and November 2024, resulting in a total of £7.5 billion (FCA, March 2026) being overcharged to consumers (FCA estimate). On average, each mis-sold agreement cost customers around £829 (FCA estimate).
The investigation found that many dealerships were incentivised to sell finance products with higher commission rates, even if they were not the most suitable for the customer. This led to a significant number of customers being sold finance agreements that did not meet their needs or financial circumstances.
How to Check Your Agreement Look for any mention of a discretionary commission arrangement or DCA (Discretionary Commission Arrangement). These agreements typically involved higher commission rates paid to dealerships when customers took out specific types of finance deals.
Relevant dates to consider include the period from 6 April 2007 to 1 November 2024. If your agreement was signed during this timeframe, there is a possibility that it may have been affected by mis-selling practices uncovered by the FCA investigation.
If you suspect that your Toyota Aygo finance agreement was mis-sold, you can complain directly to the lender without needing to use a
claims management company. The common lenders for Toyota Aygos include Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance.
When lodging a complaint, clearly outline your concerns about the finance agreement, including any issues with the terms or the way in which it was sold to you. Provide copies of relevant documents such as your contract and correspondence with the dealership. The lender is required by law to investigate your complaint thoroughly and respond within eight weeks (FCA guidance).
You do not need a claims management company to handle this process for you; contacting your lender directly is free and straightforward.
Sources and References
- Financial Conduct Authority (2024)
- Office for National Statistics Census 2021
Based on 187,018 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Toyota Aygo has a pass rate of 82.6%. This is close to the national average of 79.6%, meaning the Aygo performs about average in MOT testing.
The Aygo pass rate is in line with the overall Toyota average of 82.8%. The average mileage at MOT for this model is 54,214 miles.
- MOT pass rate: 82.6%
- MOT failure rate: 17.4%
- Tests analysed: 187,018 (2024 DVSA data)
- Average mileage at test: 54,214 miles
- Toyota average pass rate: 82.8%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.