Was your Toyota van sold with a
Personal Contract Purchase (PCP) or
Hire Purchase (HP) finance agreement? If so, you should know about the Financial Conduct Authority’s (FCA) investigation into motor finance mis-selling during the period from 6 April 2007 to 1 November 2024. Toyota vans were commonly financed through these agreements, and many of them may have been affected by unfair
discretionary commission arrangements made by lenders.
## How Toyota Vans Were Financed
Toyota vans are popular among businesses for their reliability and versatility. During the investigation period, common finance providers included
Black Horse,
Lombard,
Close Brothers Motor Finance, and Hitachi Capital Vehicle Solutions. These lenders often used PCP and HP agreements to facilitate purchases of new and nearly-new Toyota vans.
A typical Personal Contract Purchase (PCP) agreement involves a deposit payment followed by regular monthly payments over an agreed period, with the option to return or purchase the van at the end of the contract. Hire Purchase (HP), on the other hand, requires customers to pay off the full cost of the vehicle plus interest in fixed instalments.
## The FCA Motor Finance Investigation
The FCA investigation uncovered that many lenders were paying discretionary commissions to car dealers for selling finance agreements. These payments were often concealed from consumers and may have influenced sales practices, leading to unfair deals. A staggering 12.1 million eligible agreements (FCA, March 2026) across the UK were potentially affected, with a total of £7.5 billion in mis-sold agreements (FCA estimate). The average amount of compensation per agreement was around £829 (FCA estimate).
The investigation highlighted that discretionary commissions could incentivise lenders and dealers to push customers towards more expensive or unsuitable finance deals. This practice undermined consumer protection principles and led to widespread dissatisfaction among borrowers.
## How to Check Your Agreement If it falls between 6 April 2007 and 1 November 2024, there's a possibility that discretionary commissions were involved in the sale.
Look for any unusual charges or fees, such as high early repayment penalties or hidden costs not clearly explained at the time of purchase. if you felt pressured into choosing a specific finance deal or received misleading information about your options, this could be indicative of mis-selling.
## How to
Complain Directly to Your Lender for Free
If you suspect that your Toyota van finance agreement was affected by discretionary commissions, you can complain directly to your lender without needing a
claims management company. Common lenders include Black Horse, Lombard, Close Brothers Motor Finance, and Hitachi Capital Vehicle Solutions.
When lodging a complaint, provide clear details about why you believe the deal was unfair or misleading. Include any relevant documentation such as finance agreement terms, payment schedules, and correspondence with your lender. You do not need a claims management company to handle this process; it can be done for free by contacting your lender directly.
## Sources and References
- Financial Conduct Authority (FCA). (2024). FCA investigation into motor finance mis-selling.
- Office for National Statistics (ONS) Census 2021.
FCA Compensation: FCA Scheme Figures
The FCA confirmed on 30 March 2026 that 12.1 million motor finance agreements are covered by the FCA redress scheme. The FCA-estimated scheme average of £829 per eligible agreement per agreement, with a total of £7.5 billion set aside for consumers. The scheme covers PCP and HP agreements entered into between 6 April 2007 and 1 November 2024.
Two separate schemes apply: post-2014 agreements (implement by 30 June 2026) and pre-2014 agreements (implement by 31 August 2026). The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.
Across 1,631,177 MOT tests in 2024, Toyota vehicles have an overall pass rate of 82.8%. This is above the national average of 79.6%. DVSA data covers 131 Toyota models with sufficient test volume.
- Overall pass rate: 82.8%
- Total MOT tests (2024): 1,631,177
- Models with data: 131
- National average: 79.6%
Best Toyota models for MOT pass rate
- Toyota Yaris Cross Excel Hev Auto: 97.3% pass rate (599 tests)
- Toyota Yaris Cross Design Hev Auto: 96.9% pass rate (1,344 tests)
- Toyota Yaris Launch Edition Hev Cvt: 96.7% pass rate (877 tests)
- Toyota Rav4 Black Edition Hev Cvt: 96.4% pass rate (644 tests)
- Toyota Yaris Design Hev Cvt: 96.1% pass rate (15,287 tests)
Toyota models with lowest MOT pass rate
- Toyota Landcruiser Colorado: 74.1% pass rate (686 tests)
- Toyota Granvia: 73.7% pass rate (1,243 tests)
- Toyota Celica: 72.9% pass rate (8,816 tests)
- Toyota Dyna: 71.5% pass rate (1,898 tests)
- Toyota Previa: 70.1% pass rate (4,816 tests)
Toyota MOT Reliability Trend (2022-2024)
Toyota pass rates have remained stable: 82.6% in 2022, 82.7% in 2023, and 82.8% in 2024.
- 2022: 82.6% pass rate (1,746,527 tests)
- 2023: 82.7% pass rate (1,806,469 tests)
- 2024: 82.8% pass rate (1,631,177 tests)
Based on 5,184,173 MOT tests across three years (DVSA open data).
Data source: DVSA anonymised MOT test results 2024, Open Government Licence v3.0.