SsangYong cars were commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements from April 6, 2007, to November 1, 2024. During this period, many SsangYong buyers may have been affected by the Financial Conduct Authority's (FCA) motor finance mis-selling investigation. This probe revealed that
discretionary commission arrangements between vehicle manufacturers and lenders led to potential overcharging of consumers across a wide range of car brands, including SsangYong.
## How SsangYong Cars Were Financed
SsangYong cars were typically financed through several major lenders such as
Black Horse, Barclays Partner Finance,
Close Brothers Motor Finance,
MotoNovo Finance, and
Santander Consumer Finance. These agreements often included Personal Contract Purchase (PCP) or Hire Purchase (HP) plans that allowed consumers to purchase vehicles with manageable monthly payments while retaining the flexibility of returning the car at the end of the agreement.
## The FCA Motor Finance Investigation
The FCA's investigation uncovered widespread issues with discretionary commission arrangements, where manufacturers would pay lenders for every finance deal they facilitated. This practice was intended to incentivise dealerships but often resulted in higher interest rates and other fees for consumers. It is estimated that 12.1 million eligible agreements (FCA, March 2026) by these practices (FCA estimate), totalling £7.5 billion in overcharges (FCA estimate). On average, each agreement saw an overcharge of around £829 (FCA estimate).
## How to Check Your Agreement Look for evidence that your lender was receiving discretionary commissions from SsangYong or another manufacturer. The key dates to consider are between April 6, 2007, and November 1, 2024.
## How to
Complain Directly to Your Lender for Free
If you believe your SsangYong finance agreement was affected by the FCA's findings on discretionary commissions, you can complain directly to your lender without needing a
claims management company. The common lenders who provided financing for SsangYong cars include Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance.
Start by gathering all relevant documentation related to your finance agreement, including the loan contract, any correspondence with the lender, and details of your monthly payments. Clearly outline why you believe the agreement was affected and what specific issues you encountered. Submitting a detailed complaint directly to your lender allows them to review the circumstances and potentially offer redress.
You do not need a claims management company to handle this process for you; complaints can be made independently and at no cost. Lenders are required by law to address these concerns fairly and transparently.
## Sources and References
- Financial Conduct Authority (FCA) estimates on affected agreements: 12.1 million, £7.5 billion total overcharge, £829 average per eligible agreement overcharge per agreement.
- FCA investigation findings on discretionary commission arrangements between manufacturers and lenders.
- ONS Census data for vehicle registration dates in the UK (ONS Census 2021).
FCA Compensation: FCA Scheme Figures
The FCA confirmed on 30 March 2026 that 12.1 million motor finance agreements are covered by the FCA redress scheme. The FCA-estimated scheme average of £829 per eligible agreement per agreement, with a total of £7.5 billion set aside for consumers. The scheme covers PCP and HP agreements entered into between 6 April 2007 and 1 November 2024.
Two separate schemes apply: post-2014 agreements (implement by 30 June 2026) and pre-2014 agreements (implement by 31 August 2026). The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.
Across 24,714 MOT tests in 2024, SsangYong vehicles have an overall pass rate of 76.7%. This is close to the national average of 79.6%. DVSA data covers 18 SsangYong models with sufficient test volume.
- Overall pass rate: 76.7%
- Total MOT tests (2024): 24,714
- Models with data: 18
- National average: 79.6%
Best SsangYong models for MOT pass rate
- SsangYong Tivoli: 79.9% pass rate (6,578 tests)
- SsangYong Korando: 75.4% pass rate (6,675 tests)
- SsangYong Musso: 74.3% pass rate (2,693 tests)
- SsangYong Rexton: 74.2% pass rate (3,477 tests)
- SsangYong Rodius: 72.8% pass rate (3,058 tests)
SsangYong MOT Reliability Trend (2022-2024)
SsangYong MOT pass rates have declined slightly, from 78.5% in 2022 to 76.7% in 2024 (-1.8 percentage points).
- 2022: 78.5% pass rate (25,425 tests)
- 2023: 77.2% pass rate (27,127 tests)
- 2024: 76.7% pass rate (24,714 tests)
Based on 77,266 MOT tests across three years (DVSA open data).
Data source: DVSA anonymised MOT test results 2024, Open Government Licence v3.0.