Appealing a parking charge issued by One Parking Solutions can be straightforward if you follow the correct procedures and understand your rights. As a BPA member, One Parking Solutions adheres to specific guidelines set forth in the BPA Code of Practice, which includes the requirement for operators to provide a 10-minute grace period and adhere to maximum charges of £100. If you receive a parking charge from One Parking Solutions that seems unjust or incorrect, there are several steps you can take to contest it effectively.
on 26 April 2026
How Do I Appeal a One Parking Solutions Parking Charge?
If you have received a parking charge from One Parking Solutions and believe it's unfair or inaccurate, the first step is to challenge it informally with the company. Make an informal challenge directly to One Parking Solutions within 28 days of receiving the charge notice. This initial challenge gives the operator an opportunity to review your case before escalating it further.
If you don't receive a satisfactory response from One Parking Solutions after this initial challenge, wait for them to issue a Notice to Owner (NtO). The Protection of Freedoms Act 2012 mandates that operators must send an NtO within 14 days of the parking event. Once you receive the NtO, make a formal representation directly with One Parking Solutions within 28 days of receiving it.
According to the Protection of Freedoms Act 2012, schedule 4 sets the rules for keeper liability on private land
If your formal representation is also unsuccessful, or if you don't hear back from One Parking Solutions within this timeframe, you have the right to appeal to POPLA (Parking on Private Land Appeals), which is a free service for BPA members. Submitting an appeal to POPLA should be done as soon as possible after your formal representation period ends.
What Are Valid Grounds to Appeal a One Parking Solutions PCN?
There are several valid grounds to appeal a parking charge from One Parking Solutions, including:
- Unclear or missing signage: According to the BPA Code of Practice, signage must be prominent, clear, and unambiguous. If you can demonstrate that there was no visible signage or that it was unclear, this could provide strong grounds for an appeal.
- ANPR camera error: Request any ANPR images from One Parking Solutions if a camera was used to issue the charge. If the images are unclear or don't clearly show your vehicle's violation of parking rules, you have reasonable grounds for appeal.
- Grace period not given: The BPA Code requires that all operators provide at least 10 minutes' grace period before issuing any charges. Missing this minimum requirement is a legitimate reason to contest the charge.
- Payment machine broken: If there was an issue with the payment machine or other facility required for compliance, and you couldn't reasonably comply due to these issues, this can be grounds for appeal.
- Medical emergency or vehicle breakdown: In cases of unexpected circumstances such as medical emergencies or sudden vehicle breakdowns that prevent you from adhering to parking rules, One Parking Solutions should consider waiving the charge.
- Registered keeper wasn't the driver: Under Notice to Keeper rules, it's important to note whether the registered keeper of the vehicle was present and could have controlled its movement. If another person was driving when the violation occurred, this can be used as a basis for appeal.
- Charge exceeds £100 maximum: The BPA Code sets a cap on parking charges at £100. Any charge above this amount is automatically subject to review and potential reduction or dismissal.
Is a One Parking Solutions Parking Charge a Fine?
No, a One Parking Solutions parking charge isn't a fine imposed by the government for breaking traffic laws; it's essentially an invoice issued under private contractual terms between you and the operator. These charges aren't criminal penalties and can't result in points on your driving license or other legal consequences such as imprisonment.
The enforcement of these charges occurs through civil courts, where One Parking Solutions can seek to recover what they believe is owed plus any associated court costs. However, the maximum amount a court would award is limited to the charge itself plus any court fees incurred during the process.
What Happens If I Don't Pay a One Parking Solutions Charge?
Failure to pay a parking charge from One Parking Solutions will likely result in them sending you reminder letters and potentially escalating the matter to a debt recovery company. They may also pursue legal action through the county courts (MCOL) to enforce payment.
If you find yourself facing legal action, it's important to note that you still have options for defending against these claims. Ignoring the charge doesn't make it go away and can lead to further complications such as additional fees or even enforcement actions like bailiffs being sent to your home. It's always better to formally appeal any charges rather than ignoring them.
What Is POPLA and How Does It Work?
POPLA (Parking on Private Land Appeals) acts as an independent appeals service specifically for BPA member operators, including One Parking Solutions. This means that if you feel the parking charge issued by One Parking Solutions was unjustified or incorrectly applied, you can submit your case to POPLA free of charge.
To appeal through POPLA, gather all relevant evidence such as photos of the incident location, any correspondence with One Parking Solutions, and a detailed timeline of events. Submit this information online via their website along with your request for review. In 2024, approximately 40% of appeals were successful when submitted to POPLA.
According to the POPLA, independent appeals are free for motorists
Once POPLA reviews your appeal, they will issue a decision which is binding on both you and One Parking Solutions. This means that if POPLA decides in your favor, the charge must be dismissed or reduced according to their ruling. Conversely, if they side with One Parking Solutions, you would need to either pay the charge or pursue further legal action through civil courts.
You Do Not Need a Claims Management Company
The entire process of appealing a parking charge from One Parking Solutions is designed to be handled by individuals without the assistance of external claims management companies. POPLA provides its services free of cost, meaning there's no need to pay anyone else to handle your case on your behalf.
While some third-party companies may offer services related to parking charge appeals for fees, this is unnecessary and can lead to additional costs that you could avoid by handling the process yourself through official channels like POPLA.
Sources
- Protection of Freedoms Act 2012
- POPLA
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MLJ.org.uk is a free, independent information service. We are not a claims management company, solicitor, law firm, or financial adviser. We do not handle complaints, process claims, charge fees, or accept any percentage of compensation. This information does not constitute legal or financial advice. You do not need a claims management company. The appeal process is completely free.