The Consumer Rights Act 2015 is a UK law that protects shoppers by ensuring they receive goods of good quality and as described when making purchases. If you buy something for your car and it doesn’t work properly or isn't what was advertised, this act gives you the right to return the item within the first month after purchase.
For example, imagine you bought new tyres for your car online because they were supposed to improve fuel efficiency. However, once installed, you noticed no change in performance and found out the manufacturer had overstated their benefits. Under the Consumer Rights Act 2015, you can take these faulty tyres back within 30 days of purchase and get a refund or replacement.
This act is crucial because it clarifies your rights as a consumer and makes businesses accountable for the quality of goods they sell. It ensures that any item bought must be fit for its intended purpose, of satisfactory quality, and match their description and sample if provided. The Act builds on previous legislation like the Sale of Goods Act 1979 to provide clearer rules in today’s digital marketplace.
A key takeaway is that if you're buying car parts or accessories online, always check the return policy and read reviews before purchasing to ensure you’re dealing with a reputable seller who stands behind their products.
How This Relates to the FCA Redress Scheme
The FCA motor finance redress scheme covers 12.1 million agreements with an average compensation of £829 per agreement. The total cost to firms is £9.1 billion. If you had PCP or HP finance between 6 April 2007 and 1 November 2024, you may be eligible. The final deadline to complain is 31 August 2027. You do not need a claims management company.