The Toyota Proace was commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements during the Financial Conduct Authority's (FCA) investigation period from 6 April 2007 to 1 November 2024. This investigation uncovered significant issues related to motor finance mis-selling, which affected millions of consumers across the UK.
How the Toyota Proace was Typically Financed
The Toyota Proace was often financed through PCP or HP agreements, with typical loan amounts ranging from £20,000 to £45,000. Common lenders providing finance for this model included
Black Horse,
Lombard,
Close Brothers Motor Finance, and Hitachi Capital Vehicle Solutions. These agreements typically had terms of 36 to 60 months, allowing consumers to make monthly payments while retaining the option to return the vehicle at the end of the contract or pay a balloon payment to own it outright.
PCP contracts often included a Guaranteed Future Value (GFV) or residual value estimate, which was used to determine the final balloon payment. This figure represents what the lender expects the Proace to be worth after the finance term ends. If the GFV is accurate and the vehicle’s condition matches expectations, customers could benefit from lower monthly payments compared to traditional HP agreements.
The FCA Motor Finance Investigation
The FCA's investigation into motor finance mis-selling revealed that
discretionary commission arrangements played a significant role in how lenders compensated dealerships for selling finance products. These arrangements meant that dealers were incentivised to push higher-margin finance deals, often at the expense of consumer transparency and fair pricing. As a result, 12.1 million eligible agreements (FCA, March 2026) across the UK were affected by these practices (FCA estimate), leading to financial losses for consumers amounting to £7.5 billion (FCA, March 2026) in total (FCA estimate). On average, each affected agreement resulted in an overpayment of around £829 (FCA estimate).
How to Check Your Agreement Look for any reference to "Discretionary Commission Arrangements" or abbreviations like "DCA." These terms indicate that your dealer may have been incentivised to sell a particular finance product based on commission structures rather than what was best for the consumer.
It's important to note the relevant dates: agreements made between 6 April 2007 and 1 November 2024 are within the scope of the FCA investigation. If your agreement fits this timeframe, there is a possibility that you were affected by mis-selling practices.
If you suspect that your Toyota Proace finance agreement was subject to motor finance mis-selling, you can complain directly to your lender without incurring any costs. Common lenders for the Toyota Proace include Black Horse, Lombard, Close Brothers Motor Finance, and Hitachi Capital Vehicle Solutions.
When making a complaint, gather all relevant documents such as your original finance contract, payment history, and correspondence with your dealer or lender. Clearly outline why you believe there was mis-selling involved in your agreement and request a full review of your case. Remember, it is important to seek advice from impartial sources before proceeding with any claims.
You do not need a
claims management company; complaints can be handled directly by the lender at no cost to you.
Sources and References
- Financial Conduct Authority (FCA), 2024
- Office for National Statistics Census Data, 2021
Based on 14,150 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Toyota Proace has a pass rate of 80.8%. This is close to the national average of 79.6%, meaning the Proace performs about average in MOT testing.
The Proace pass rate is in line with the overall Toyota average of 82.8%. The average mileage at MOT for this model is 73,929 miles.
- MOT pass rate: 80.8%
- MOT failure rate: 19.2%
- Tests analysed: 14,150 (2024 DVSA data)
- Average mileage at test: 73,929 miles
- Toyota average pass rate: 82.8%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.