The Peugeot e-Expert, a popular van model known for its advanced electric capabilities, was commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements during the period covered by the Financial Conduct Authority’s (FCA) investigation into motor finance mis-selling practices (6 April 2007 to 1 November 2024). This investigation uncovered significant concerns regarding
discretionary commission arrangements that may have affected many buyers of vehicles like the Peugeot e-Expert.
How the Peugeot e-Expert was Typically Financed
The Peugeot e-Expert, often chosen for its environmentally friendly and efficient performance in commercial settings, was frequently financed through PCP or HP agreements. Typical financing amounts ranged from £20,000 to £45,000 (FCA estimate), with terms varying between 36 and 60 months. Common lenders offering finance options included
Black Horse,
Lombard,
Close Brothers Motor Finance, and Hitachi Capital Vehicle Solutions.
These agreements often featured balloon payments at the end of the term, which could represent a significant amount due from the borrower if they chose not to purchase or refinance the vehicle. The inclusion of such payments is a key feature of PCP deals, designed to reduce monthly instalments but increase financial risk for buyers who may face substantial costs at contract end.
The FCA Motor Finance Investigation
The FCA launched an investigation into discretionary commission arrangements used by motor finance providers during the specified period (6 April 2007 to 1 November 2024). This probe revealed that many lenders had been involved in practices that could have led to financial mis-selling. According to the FCA, 12.1 million eligible agreements (FCA, March 2026) across the UK market (FCA estimate), involving a total of £7.5 billion (FCA, March 2026) in potential overcharges (FCA estimate) with an average cost per agreement estimated at £829 (FCA estimate).
The investigation highlighted that discretionary commissions could have influenced sales practices and customer advice, potentially leading to buyers being steered towards more expensive or unsuitable finance options for their Peugeot e-Expert. This meant that many drivers may not have received the most appropriate financing deal for their needs.
How to Check Your Agreement Look specifically for any mention of discretionary commission arrangements or terms that suggest an imbalance in favour of the lender over the customer's interests.
Relevant dates to consider are from 6 April 2007 to 1 November 2024; agreements made during this period are most likely to be scrutinised under the FCA’s findings. if your agreement specifies a “Discretionary Commission Agreement” (DCA), it may indicate that your finance deal was part of arrangements reviewed by the FCA.
If you suspect that your Peugeot e-Expert finance agreement might have been affected by inappropriate discretionary commission practices, you can complain directly to your lender at no cost. Common lenders providing motor finance for the Peugeot e-Expert include Black Horse, Lombard, Close Brothers Motor Finance, and Hitachi Capital Vehicle Solutions.
When lodging a complaint, ensure that you provide evidence from your agreement and any relevant dates or terms mentioned in your contract documents. By approaching your lender directly, you can avoid unnecessary fees associated with third-party claims management companies. It’s important to remember that you do not need a
claims management company to address issues related to your finance agreement.
Sources and References
- Financial Conduct Authority (FCA). "Discretionary Commission Arrangements in Motor Finance". FCA estimate.
- Office for National Statistics (ONS) Census 2021.
Based on 52,359 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Peugeot Expert has a pass rate of 75.5%. This is below the national average of 79.6%, meaning the Expert has a higher-than-average failure rate in MOT testing.
The Expert pass rate is in line with the overall Peugeot average of 77.1%. The average mileage at MOT for this model is 108,862 miles.
- MOT pass rate: 75.5%
- MOT failure rate: 24.5%
- Tests analysed: 52,359 (2024 DVSA data)
- Average mileage at test: 108,862 miles
- Peugeot average pass rate: 77.1%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.