Lunar Caravans, a Preston-based manufacturer that ceased trading in 2019, is known for its range of touring caravans including the Clubman, Quasar, Delta, Lexon, and Stellar models. These units are towed behind vehicles and are not covered by motor finance claims schemes like those investigated by the FCA. However, if you have encountered issues with your Lunar caravan, it’s important to understand your consumer rights when dealing with common faults.
Common Faults with Lunar Caravans
One of the most prevalent issues faced by owners of Lunar caravans is damp ingress, which can lead to delamination and further damage. Dampness often enters through faulty seals or joints that have deteriorated over time. This moisture can cause wall panels to separate from the timber frame, a condition known as delamination. water damage can affect internal fittings, soft furnishings, and electrical systems, making it essential to address these issues promptly.
In older caravans, chassis corrosion is another significant problem. Rust can weaken structural integrity if left unchecked, especially for models that have been poorly stored or exposed to harsh weather conditions over the years. Window and door seal failures also contribute to dampness, allowing moisture to penetrate the habitation area and cause extensive damage. gas system faults can be dangerous and must always be inspected by a qualified Gas Safe engineer.
Your Consumer Rights
Under the
Consumer Rights Act 2015, you have the right to receive goods that are of satisfactory quality, fit for purpose, and as described. This means that your Lunar caravan should not suffer from any manufacturing defects or issues that compromise its safety and usability. If you purchased a used caravan before October 1, 1979, the
Sale of Goods Act 1979 applies, offering similar protections.
When dealing with faulty goods, your rights are primarily against the dealer who sold you the caravan, not directly against Lunar Caravans or any subsequent owner. It’s crucial to document all issues thoroughly and provide evidence such as photos and repair receipts when making a complaint.
The Importance of Damp Checks
The National Caravan Council (NCC) offers a damp check scheme that is invaluable for identifying potential issues before they become serious. A professional habitation service can also help by conducting full checks on seals, electrics, gas systems, and overall structural integrity. These services are essential to catch any early signs of delamination or water damage.
When undergoing these inspections, pay close attention to areas prone to moisture ingress such as windows, doors, and roof vents. Any visible cracks or gaps should be noted and reported immediately to prevent further deterioration.
How to Complain About a Faulty Lunar Caravans Caravan
If you encounter issues with your caravan, the first step is to contact the dealer who sold it to you. They are responsible for addressing any defects under consumer rights law. You do not need to engage a
claims management company or pay upfront fees; complaining directly to the dealer is free and straightforward.
Provide detailed information about the faults observed, including dates of purchase and any previous repairs attempted. Keeping thorough records will strengthen your case and ensure that you receive fair treatment according to your legal rights.
Sources and References
- National Caravan Council (NCC):
- Consumer Rights Act 2015:
- Sale of Goods Act 1979:
By understanding these key points, you can effectively address any issues with your Lunar caravan and ensure that you are protected under consumer rights law.
FCA Compensation: FCA Scheme Figures
The FCA confirmed on 30 March 2026 that 12.1 million motor finance agreements are covered by the FCA redress scheme. The FCA-estimated scheme average of £829 per eligible agreement per agreement, with a total of £7.5 billion set aside for consumers. The scheme covers PCP and HP agreements entered into between 6 April 2007 and 1 November 2024.
Two separate schemes apply: post-2014 agreements (implement by 30 June 2026) and pre-2014 agreements (implement by 31 August 2026). The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.