Hobby is a well-known German manufacturer of touring caravans, with a strong presence in the UK market. Their range includes models such as the Excellent, De Luxe, OnTour, Prestige, and Premium, all known for their high-quality build and reliable performance. However, like any vehicle, Hobby caravans are not immune to common faults that can affect both new and used units.
Common Faults with Hobby Caravans
One of the most prevalent issues faced by caravan owners is damp ingress, which occurs when moisture penetrates the caravan’s seals or joints. This problem can lead to delamination, where wall panels separate from the timber frame due to prolonged exposure to water. Delamination not only compromises the structural integrity but also leads to significant damage to internal fittings and soft furnishings.
Water damage to electrical systems is another critical issue with Hobby caravans. Moisture in sensitive areas like wiring and circuit boards can cause short circuits, leading to potential hazards such as fires or electric shocks. Chassis corrosion, particularly on older models that have been poorly stored, can also be a major concern. This type of corrosion weakens the chassis and may require extensive repairs.
Window seal failures are common in caravans where windows are not regularly checked and maintained. Over time, these seals deteriorate, allowing water to enter the interior during wet weather conditions. Similarly, gas system faults pose significant safety risks and must be inspected by a qualified Gas Safe engineer to ensure that all components are functioning correctly.
Your Consumer Rights
When it comes to consumer rights for Hobby caravans, the primary legislation in play is the
Consumer Rights Act 2015. This act guarantees that goods purchased should be of satisfactory quality, fit for their intended purpose, and as described by the seller. If your caravan fails any of these criteria due to damp ingress or other defects, you have a legal right to seek a remedy from the dealer who sold it.
For older caravans bought before 1975, the
Sale of Goods Act 1979 applies. This act also ensures that goods are of satisfactory quality and fit for purpose at the time of sale. If your Hobby caravan has developed faults due to poor manufacturing or maintenance issues, you can legally demand a repair, replacement, or refund from the dealer.
The Importance of Damp Checks
The National Caravan Council (NCC) offers a damp check scheme that is crucial for identifying and addressing potential water damage in caravans. A full habitation service includes detailed inspections to detect any signs of damp ingress, delamination, or other structural issues. By ensuring your caravan undergoes regular checks, you can catch problems early and prevent them from escalating into more serious defects.
When checking for damp, look for visible signs like mould growth, water stains on walls and ceilings, and soft spots in the floor covering. These are clear indicators that moisture has entered the caravan’s interior and may have caused structural damage.
How to Complain About a Faulty Hobby Caravan
If you suspect your Hobby caravan is suffering from damp ingress or other defects, it's important to address these issues promptly with the dealer who sold it. You do not need to involve a
claims management company; you can
complain directly and free of charge. Provide detailed information about the fault, including any relevant documentation such as photographs or inspection reports.
Your complaint should clearly outline how the caravan fails to meet the standards set by the Consumer Rights Act 2015 or the Sale of Goods Act 1979. Be specific about the issues you are encountering and request a prompt resolution from the dealer.
Sources and References
- National Caravan Council (NCC): https://www.ncc.org.uk/
- Hobby Caravans: https://www.hobby-caravan.de/en/
By understanding your consumer rights and taking proactive steps to address common faults, you can ensure that your hobby caravan remains a reliable and enjoyable mode of travel.
FCA Compensation: FCA Scheme Figures
The FCA confirmed on 30 March 2026 that 12.1 million motor finance agreements are covered by the FCA redress scheme. The FCA-estimated scheme average of £829 per eligible agreement per agreement, with a total of £7.5 billion set aside for consumers. The scheme covers PCP and HP agreements entered into between 6 April 2007 and 1 November 2024.
Two separate schemes apply: post-2014 agreements (implement by 30 June 2026) and pre-2014 agreements (implement by 31 August 2026). The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.