The Hymer Exsis, a popular motorhome model known for its luxurious amenities and spacious design, was commonly sold on Personal Contract Purchase (PCP) and Hire Purchase (HP) finance agreements during the Financial Conduct Authority's (FCA) investigation period from 6 April 2007 to 1 November 2024. The FCA found that [discretionary commission](https://mlj.org.uk/glossary/discretionary-commission-arrangement) arrangements used by lenders may have led to mis-selling practices, affecting millions of consumers who financed their Hymer Exsis vehicles through these schemes.
How the Hymer Exsis was Typically Financed
The Hymer Exsis is a high-end motorhome typically priced between £40,000 and £80,000. Given its significant cost, many buyers opted for finance options such as PCP or HP agreements to manage the upfront expense. Common lenders that provided financing for the Hymer Exsis during this period include Black Horse, Close Brothers Motor Finance, Lombard, and Billing Finance.
Typically, a PCP agreement for a Hymer Exsis would involve an initial deposit of around 10% of the total cost, followed by monthly payments over a term ranging from 48 to 120 months. The balloon payment at the end of the contract represents the remaining value of the vehicle and is often significantly higher than the regular monthly payments.
The FCA Motor Finance Investigation
The Financial Conduct Authority (FCA) launched an investigation into discretionary commission arrangements used by lenders during the motor finance sales process. These arrangements allowed dealers to receive a portion of the total finance agreement as a reward for steering customers towards more expensive financing options, such as PCP agreements with higher interest rates.
The FCA's investigation revealed that these practices may have led to mis-selling, where consumers were pushed into agreeing to terms they did not fully understand or could not afford. The scale of this issue was significant, affecting an estimated 12.1 million eligible agreements and resulting in a total overcharge of £7.5 billion (FCA, March 2026), with the average customer potentially losing around £829 (FCA estimate).
How to Check Your Agreement Look for references to "Discretionary Commission Arrangements" (DCA) or similar language.
consider the dates of your finance agreement. If it was signed between 6 April 2007 and 1 November 2024, there is a possibility that your contract may have been affected by these practices. You should also check if you were offered alternative financing options at different interest rates or terms.
If you suspect that your Hymer Exsis finance agreement was mis-sold due to discretionary commission arrangements, you can complain directly to your lender without the need for a claims management company. Common lenders for Hymer Exsis motorhomes include Black Horse, Close Brothers Motor Finance, Lombard, and Billing Finance.
To initiate a complaint, contact your lender's customer service department through their official website or by phone. Provide them with details of your finance agreement, any documentation you have regarding the sales process, and the specific concerns you have about mis-selling practices. Remember that lenders are required to handle complaints fairly and provide a resolution without charging you additional fees.
You do not need a claims management company to file a complaint; many consumers successfully resolve their issues by communicating directly with their lender or seeking assistance from the Financial Ombudsman Service (FOS).
Sources and References
- FCA Motor Finance Investigation, 2024
- Financial Conduct Authority estimates on affected agreements and overcharges, 2024
- Close Brothers Motor Finance website
- Black Horse website
- Lombard website
- Billing Finance website
Towed caravans are NOT covered by the FCA motor finance scheme. Only self-propelled motorhomes with their own engine and drivetrain are in scope for the FCA investigation.