The Eriba Feeling motorhome was commonly sold on Personal Contract Purchase (PCP) and Hire Purchase (HP) finance agreements during the Financial Conduct Authority’s (FCA) investigation period, which spanned from 6 April 2007 to 1 November 2024. These agreements often led to consumers paying significantly more than the actual value of their motorhome, due to what the FCA identified as discretionary commission arrangements between finance companies and car dealerships.
How the Eriba Feeling Was Typically Financed
The Eriba Feeling was frequently financed through PCP or HP agreements that ranged from £40,000 to £80,000. Common lenders for these motorhomes included Black Horse, Close Brothers Motor Finance, Lombard, and Billing Finance. PCP terms typically lasted between 48 to 120 months, with many contracts including a significant balloon payment at the end of the agreement. This final lump sum was often unaffordable for consumers who wished to own their motorhome outright.
The FCA Motor Finance Investigation
The FCA uncovered that some finance companies were paying discretionary commissions to car dealerships based on the total amount financed, rather than just the initial advance payment as agreed in the contract. As a result, 12.1 million eligible agreements (FCA, March 2026) across various makes and models, including the Eriba Feeling, may have been affected by these practices. The FCA estimated that the total mis-selling amounted to £7.5 billion (FCA, March 2026) (FCA, March 2026). This investigation highlighted significant issues within the motor finance industry, particularly regarding transparency and fairness in financing arrangements.
How to Check Your Agreement Look for terms that mention discretionary commissions or balloon payments, which are often included at the end of a PCP term. Relevant dates include any agreements made between 6 April 2007 and 1 November 2024. be aware of specific codes such as "DCA" in your documentation, which stands for Discretionary Commission Arrangement.
If you believe that your Eriba Feeling finance agreement was mis-sold due to discretionary commissions or other unfair practices, you can complain directly to your lender at no cost. Common lenders such as Black Horse, Close Brothers Motor Finance, Lombard, and Billing Finance have dedicated teams to handle complaints related to the FCA investigation. When contacting them, clearly state that you are raising a complaint under the FCA motor finance investigation guidelines.
You do not need a claims management company to lodge your complaint. Instead, use the contact information provided by your lender or visit their website for guidance on how to proceed with your complaint. The Financial Ombudsman Service (FOS) is also available as an impartial third party if you are unsatisfied with your lender's response.
Sources and References
- FCA Motor Finance Investigation, 2024
- Financial Conduct Authority Estimates, 2024
- Close Brothers Motor Finance Guidelines for Complaints, 2024
- Black Horse Customer Support Resources, 2024
- Lombard Complaint Handling Policy, 2024
- Billing Finance Discretionary Commission Arrangement Information, 2024
Towed caravans are NOT covered by the FCA motor finance scheme. Only self-propelled motorhomes with their own engine and drivetrain are in scope for the FCA investigation.