The Autoquest Autoquest 155 motorhome was commonly sold on Personal Contract Purchase (PCP) and Hire Purchase (HP) finance agreements during the Financial Conduct Authority's (FCA) investigation period, which ran from 6 April 2007 to 1 November 2024. As part of this investigation, it became apparent that many dealerships were involved in mis-selling practices that affected millions of consumers nationwide.
How the Autoquest Autoquest 155 was Typically Financed
The Autoquest Autoquest 155 motorhome, a popular choice for those seeking a luxury mobile home solution, was often financed through PCP and HP agreements. These financing options allowed buyers to make lower monthly payments compared to full cash purchases, with the option to pay off or return the vehicle at the end of the agreement. Typical finance amounts ranged from £40,000 to £80,000 (FCA estimate), and the terms varied widely from 48 to 120 months.
Common lenders providing finance for Autoquest Autoquest 155 motorhomes included Black Horse, Close Brothers Motor Finance, Lombard, and Billing Finance. PCP agreements often involved a balloon payment at the end of the term, which could be substantial if not planned for properly. This structure made it crucial for buyers to understand all aspects of their finance agreement before committing.
The FCA Motor Finance Investigation
The FCA's investigation into motor finance mis-selling revealed significant issues with discretionary commission arrangements (DCAs) between lenders and dealerships. These DCAs incentivised dealers to push customers towards more expensive financing options, often resulting in higher interest rates and less transparent terms for consumers. As a result of this investigation, it was estimated that 12.1 million eligible agreements (FCA, March 2026) across the UK (FCA estimate) (FCA, March 2026).2 billion (FCA estimate).
How to Check Your Agreement Specifically, look for any references to "Discretionary Commission Arrangements" (DCA) or similar phrases that indicate an incentive structure between your lender and dealer. ensure that the date of your finance agreement falls within the investigation period from 6 April 2007 to 1 November 2024.
If you find any discrepancies or suspect mis-selling practices, it is important to gather all relevant documentation, including your loan contract, payment history, and correspondence with your lender. This evidence will be crucial when making a complaint directly to your finance provider.
You do not need a claims management company to complain about potential mis-selling of your Autoquest Autoquest 155 motorhome. Common lenders such as Black Horse, Close Brothers Motor Finance, Lombard, and Billing Finance all have dedicated teams to handle customer complaints regarding finance agreements.
To initiate the complaint process, contact your lender directly via their official website or by phone. Provide them with detailed evidence of any mis-selling practices you believe occurred during the purchase of your Autoquest Autoquest 155 motorhome. Be prepared to discuss the terms of your agreement and present any documentation that supports your case.
You can complain directly to your lender for free without incurring additional fees or costs associated with using a claims management company (FCA estimate).
Sources and References
- Financial Conduct Authority (FCA)
- Office for National Statistics Census 2021
- FOS Guidance on Motor Finance Complaints