The Volvo V60 Cross Country was commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements during the period covered by the Financial Conduct Authority’s (FCA) motor finance investigation, which ran from 6 April 2007 to 1 November 2024. This investigation shed light on the widespread use of
discretionary commission arrangements in car financing, affecting millions of consumers and numerous vehicle models across various manufacturers, including Volvo.
How the Volvo V60 Cross Country was Typically Financed
During its production period, the Volvo V60 Cross Country was often financed through Personal Contract Purchase (PCP) or Hire Purchase (HP) agreements. These agreements typically ranged from £15,000 to £30,000 and had terms of 36 to 48 months. Common lenders for financing this model included
Black Horse, Barclays Partner Finance,
Close Brothers Motor Finance,
MotoNovo Finance, and
Santander Consumer Finance.
PCP deals often featured a balloon payment at the end of the term, which could be settled by returning the vehicle or paying off the remaining balance to own it outright. This made PCP an attractive option for many consumers looking to manage their monthly payments while retaining flexibility at the end of the agreement.
The FCA Motor Finance Investigation
The FCA investigation uncovered significant issues with discretionary commission arrangements that were prevalent in motor finance agreements from 6 April 2007 through 1 November 2024. These arrangements allowed car dealers to receive additional compensation based on the type and terms of financing chosen by customers, which could influence sales practices and lead to mis-selling.
According to the FCA’s findings, 12.1 million eligible agreements (FCA, March 2026), with total overcharges estimated at £7.5 billion (FCA, March 2026) across these deals. The average compensation per customer was around £829 (FCA estimate).
Relevant dates are crucial: any agreement signed between 6 April 2007 and 1 November 2024 is within the scope of the investigation. agreements marked with "DCA" (Discretionary Commission Agreement) or other similar identifiers should be closely examined to ensure they do not contain misleading terms.
If you believe your Volvo V60 Cross Country finance agreement was affected by the FCA’s findings, it is important to know that you can complain directly to your lender at no cost. Common lenders for this model include Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance.
You do not need a
claims management company to handle your complaint. Simply contact the finance provider using the details provided in your agreement or on their official website. Provide clear documentation of any discrepancies you have found and ask for a review of your case based on the FCA’s investigation findings.
Sources and References
- Financial Conduct Authority (FCA) estimates
- Office for National Statistics (ONS) Census 2021
- Motor Finance Association (MFA) publications
Based on 28,282 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Volvo V60 has a pass rate of 81.9%. This is close to the national average of 79.6%, meaning the V60 performs about average in MOT testing.
The V60 pass rate is in line with the overall Volvo average of 81.3%. The average mileage at MOT for this model is 95,185 miles.
- MOT pass rate: 81.9%
- MOT failure rate: 18.1%
- Tests analysed: 28,282 (2024 DVSA data)
- Average mileage at test: 95,185 miles
- Volvo average pass rate: 81.3%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.