Volvo V60 Motor Finance - Owner Information | MLJ.org.uk

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Volvo V60 Motor Finance - Owner Information | MLJ.org.uk

Last updated: 27 February 2026

Was your Volvo V60 sold to you on a Personal Contract Purchase (PCP) or Hire Purchase (HP) finance agreement between 6 April 2007 and 1 November 2024? If so, it's important to understand the context of a significant financial investigation by the Financial Conduct Authority (FCA). The Volvo V60, known for its sleek design and advanced safety features, was commonly sold on these types of finance agreements during this period.

How the Volvo V60 Was Typically Financed

During the investigation period, many customers purchased their Volvo V60s through Personal Contract Purchase (PCP) or Hire Purchase (HP) agreements. Common financing amounts ranged from £15,000 to £30,000, with typical terms of 36 to 48 months for PCP plans. The popular lenders providing finance for the Volvo V60 included Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance. In a PCP agreement, customers typically make monthly payments over the term of the contract, with an option to pay a lump sum (the balloon payment) at the end of the term to own the vehicle outright. This structure allowed many buyers to manage their budgets while enjoying the benefits of owning a premium car like the Volvo V60.

The FCA Motor Finance Investigation

The Financial Conduct Authority launched an investigation into motor finance practices during 2019, uncovering widespread mis-selling issues related to discretionary commission arrangements (DCAs). These arrangements allowed lenders and dealerships to receive additional payments based on the type of finance agreement chosen by the customer. According to the FCA's findings, 12.1 million eligible agreements (FCA, March 2026) across the UK, involving a total amount of £7.5 billion (FCA, March 2026) (FCA, March 2026). This investigation highlighted significant concerns about how finance products were sold and whether customers received full transparency regarding their financing options.

How to Check Your Agreement Look for any references to "discretionary commission arrangements" or "DCA." These agreements typically cover a period between 6 April 2007 and 1 November 2024.

If you find these indicators in your agreement, you should understand that the FCA investigation could mean there were issues with how your finance was structured. You should carefully examine the terms of your contract to identify any discrepancies or hidden costs that might have been part of a DCA arrangement.

How to Complain Directly to Your Lender for Free

If you believe your Volvo V60's financing agreement is affected by the FCA investigation, you can complain directly to the finance lender at no cost. Common lenders such as Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance all have processes in place for addressing customer complaints. You do not need a claims management company to handle your complaint; contacting the lender directly is often the most efficient way to address any issues you may have. Your lender should provide guidance on how to proceed with your complaint and will review your case according to their internal policies and regulatory requirements.

Sources and References

Financial Conduct Authority (FCA) estimates for affected agreements: 12.1 million, total value of £7.5 billion (FCA, March 2026), average loss per individual £829 (FCA estimate)
FOS Guidance on Motor Finance Disputes
ONS Census Data (various years)

By understanding the details and taking proactive steps to address any concerns, you can work towards resolving issues related to your Volvo V60's finance agreement effectively.

Volvo V60 MOT Pass Rate

Based on 28,282 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Volvo V60 has a pass rate of 81.9%. This is close to the national average of 79.6%, meaning the V60 performs about average in MOT testing.

The V60 pass rate is in line with the overall Volvo average of 81.3%. The average mileage at MOT for this model is 95,185 miles.

MOT pass rate: 81.9%
MOT failure rate: 18.1%
Tests analysed: 28,282 (2024 DVSA data)
Average mileage at test: 95,185 miles
Volvo average pass rate: 81.3%
National average pass rate: 79.6%

Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.

Frequently Asked Questions

What is motor finance mis-selling related to Volvo V60 cars?

Motor finance mis-selling involves situations where lenders may have failed to provide clear information or made misleading claims about finance agreements for vehicles like the Volvo V60, potentially leading consumers into agreements that are unsuitable.

How many people might be affected by motor finance mis-selling involving the Volvo V60?

12.1 million eligible agreements (FCA, March 2026) have been identified as possibly being mis-sold from April 2007 to November 2024, which includes potential cases for vehicles like the Volvo V60 (FCA estimate).

How can I complain about motor finance issues related to my Volvo V60?

You have the option to complain directly to your lender for free if you believe there was mis-selling or any issue with your finance agreement for a vehicle like the Volvo V60.

What should I do if I suspect that my Volvo V60 financing was mis-sold?

If you are unsure about the terms of your motor finance agreement involving a Volvo V60, it is important to review all documentation and consider seeking independent advice. You can also contact your lender directly for clarification.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.