The Toyota Yaris Cross is a popular compact SUV that was commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements during the Financial Conduct Authority's (FCA) investigation period from 6 April 2007 to 1 November 2024. During this time, many consumers who purchased or leased a Toyota Yaris Cross may have been affected by motor finance mis-selling practices involving
discretionary commission arrangements.
How the Toyota Yaris Cross was Typically Financed
The Toyota Yaris Cross is typically financed through Personal Contract Purchase (PCP) and Hire Purchase (HP) agreements. PCP contracts often involve monthly payments spread over 36 to 48 months, with a final balloon payment or optional purchase fee at the end of the term. Typical finance amounts for the Toyota Yaris Cross range from £15,000 to £30,000 (FCA estimate). Common lenders that provided financing for Toyota vehicles during this period include
Black Horse, Barclays Partner Finance,
Close Brothers Motor Finance,
MotoNovo Finance, and
Santander Consumer Finance.
In a PCP agreement, the final balloon payment is determined based on the residual value of the vehicle at the end of the contract term. This value can be affected by various factors such as mileage limits and condition requirements set out in the finance agreement. If you are unable to meet these conditions or do not wish to make the balloon payment, you may have the option to return the car or purchase it outright.
The FCA Motor Finance Investigation
The FCA launched an investigation into discretionary commission arrangements within motor finance agreements between 6 April 2007 and 1 November 2024. These arrangements allowed lenders to pay brokers additional fees based on a percentage of the loan amount, which could incentivise them to push customers towards more expensive or unsuitable finance products.
The FCA's investigation revealed that 12.1 million eligible agreements (FCA, March 2026) by these practices (FCA estimate) (FCA, March 2026).2 billion (FCA estimate). These figures highlight the significant impact of motor finance mis-selling on consumers during this period.
How to Check Your Agreement Look for specific signs such as:
- The presence of discretionary commission arrangements in your agreement documentation.
- Any mention of "DCA" (Discretionary Commission Arrangements) in your finance agreement.
You should also verify that your finance agreement falls within the relevant dates of 6 April 2007 to 1 November 2024. If you suspect that your contract was affected, you can review your loan documentation or contact your lender directly for further clarification.
If you believe that you have been a victim of motor finance mis-selling involving your Toyota Yaris Cross, it is advisable to complain directly to the relevant lender. Common lenders for Toyota vehicles include Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance.
You do not need a
claims management company to handle your complaint; you can submit it yourself at no cost by contacting your lender's customer service department or through their official website. Be sure to gather all relevant documentation related to your finance agreement, including any correspondence with the dealership or broker, and provide detailed information about why you believe you have been affected.
Sources and References
- Financial Conduct Authority (FCA)
- Office for National Statistics (ONS) Census 2021
- FOS Guidance on Motor Finance Mis-selling
Based on 450,295 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Toyota Yaris has a pass rate of 81.2%. This is close to the national average of 79.6%, meaning the Yaris performs about average in MOT testing.
The Yaris pass rate is in line with the overall Toyota average of 82.8%. The average mileage at MOT for this model is 67,933 miles.
- MOT pass rate: 81.2%
- MOT failure rate: 18.8%
- Tests analysed: 450,295 (2024 DVSA data)
- Average mileage at test: 67,933 miles
- Toyota average pass rate: 82.8%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.