The Toyota Camry was commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements during the FCA investigation period, which spans from 6 April 2007 to 1 November 2024. The Financial Conduct Authority (FCA) has been investigating motor finance mis-selling practices, including the use of
discretionary commission arrangements that may have led to inflated prices for consumers.
How the Toyota Camry was Typically Financed
During the investigation period, a typical Toyota Camry was often financed through PCP and HP agreements ranging from £15,000 to £30,000. Common lenders providing finance for the Toyota Camry included
Black Horse, Barclays Partner Finance,
Close Brothers Motor Finance,
MotoNovo Finance, and
Santander Consumer Finance.
PCP agreements typically had terms of 36 to 48 months, with a final balloon payment due at the end of the agreement if the customer wanted to own the car. This final payment was often significantly higher than the initial monthly payments, making it crucial for consumers to understand their financial obligations clearly.
The FCA Motor Finance Investigation
The FCA's investigation into motor finance mis-selling revealed that many consumers were charged more than they should have been due to discretionary commission arrangements between lenders and retailers. These practices led to 12.1 million eligible agreements (FCA, March 2026) being affected (FCA estimate), with an estimated total of £7.5 billion (FCA, March 2026) in overcharges across the industry (FCA estimate). On average, each consumer was overcharged by about £829 (FCA estimate).
Discretionary commissions were a common practice where dealers received additional payments for selling finance agreements alongside cars. These commissions could be used to negotiate lower prices with manufacturers but often resulted in higher prices for consumers due to the lack of transparency and accountability.
How to Check Your Agreement Look for evidence of discretionary commissions or any unusual fees that might indicate an inflated price. Relevant dates to check are from 6 April 2007 through 1 November 2024.
If your finance agreement includes the term "Discretionary
Commission Arrangement" (DCA), it is likely affected by the FCA investigation. You can also consult with your lender directly for further clarification regarding any potential mis-selling issues.
You do not need a
claims management company to lodge a complaint about your Toyota Camry finance agreement. Common lenders such as Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance all have customer service teams dedicated to handling complaints.
To complain directly, contact the relevant lender's customer support team with details of your concerns and any evidence you may have regarding mis-selling practices. You can also access information on their websites or through direct phone calls. By taking this step, you can seek redress for overcharges without incurring additional fees from third-party companies.
Sources and References
- Financial Conduct Authority (FCA) estimates of affected agreements: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total (FCA estimate), £829 average per eligible agreement.
- Ongoing FCA investigation period: 6 April 2007 to 1 November 2024.
- Toyota Camry finance lenders: Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, Santander Consumer Finance.
Based on 1,686 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Toyota Camry has a pass rate of 90.2%. This is above the national average of 79.6%, meaning the Camry performs well in MOT testing.
The Camry pass rate is better than the overall Toyota average of 82.8%. The average mileage at MOT for this model is 71,523 miles.
- MOT pass rate: 90.2%
- MOT failure rate: 9.8%
- Tests analysed: 1,686 (2024 DVSA data)
- Average mileage at test: 71,523 miles
- Toyota average pass rate: 82.8%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.