The SsangYong Tivoli XLV was commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements during the FCA investigation period from 6 April 2007 to 1 November 2024. These financing options were widely used by car buyers, making it essential to understand how these agreements might have been affected by potential mis-selling practices.
How the SsangYong Tivoli XLV was Typically Financed
The SsangYong Tivoli XLV was typically financed through Personal Contract Purchase (PCP) and Hire Purchase (HP) arrangements with finance amounts ranging from £15,000 to £30,000. Common lenders for financing the Tivoli XLV included
Black Horse, Barclays Partner Finance,
Close Brothers Motor Finance,
MotoNovo Finance, and
Santander Consumer Finance.
In PCP agreements, customers would make monthly payments over a term of 36 to 48 months, with an optional final payment at the end called a balloon payment. The balloon payment is usually based on the estimated residual value of the car, which can be negotiated or paid in full if the customer decides to keep the vehicle.
The FCA Motor Finance Investigation
The Financial Conduct Authority (FCA) launched an investigation into motor finance agreements during the period from 6 April 2007 to 1 November 2024. The investigation focused on
discretionary commission arrangements where car dealers and brokers could receive additional payments from lenders for steering customers towards certain financing options.
According to the FCA, 12.1 million eligible agreements (FCA, March 2026) by these practices (FCA estimate), with an estimated total of £7.5 billion (FCA, March 2026) in overcharged fees (FCA estimate). On average, each affected customer paid approximately £829 more than they should have under fair conditions (FCA estimate).
How to Check Your Agreement Look for evidence of discretionary commission arrangements or inflated fees. Key indicators include:
- Dates: Ensure that your agreement falls within the period from 6 April 2007 to 1 November 2024.
- DCA Clause: Check if there is a clause mentioning "Discretionary Commission Arrangement" (DCA) in your finance contract.
If you find any suspicious practices or clauses, it's important to gather all relevant documentation and prepare an evidence-based complaint to submit directly to your lender.
You do not need a
claims management company to complain about potential mis-selling of motor finance agreements. Common lenders such as Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance all have dedicated teams to handle customer complaints.
To initiate the complaint process, contact your lender's customer service department with detailed evidence from your agreement and any relevant dates. Provide a clear explanation of why you believe there was mis-selling or overcharging in your finance deal.
Remember that complaining directly to your lender is free and can be an effective way to resolve issues without third-party involvement.
Sources and References
- Financial Conduct Authority (FCA) estimates on affected agreements, total amount, and average overcharges.
- ONS Census Data for demographic context.
- FOS guidance documents on motor finance complaints.
Based on 6,578 MOT tests conducted in 2024 (source: DVSA anonymised test data), the SsangYong Tivoli has a pass rate of 79.9%. This is close to the national average of 79.6%, meaning the Tivoli performs about average in MOT testing.
The Tivoli pass rate is better than the overall SsangYong average of 76.7%. The average mileage at MOT for this model is 50,019 miles.
- MOT pass rate: 79.9%
- MOT failure rate: 20.1%
- Tests analysed: 6,578 (2024 DVSA data)
- Average mileage at test: 50,019 miles
- SsangYong average pass rate: 76.7%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.