The SsangYong Rexton, a popular mid-size SUV known for its rugged design and practical features, was commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements during the Financial Conduct Authority's (FCA) investigation period from 6 April 2007 to 1 November 2024. This investigation uncovered significant issues related to
discretionary commission arrangements in motor finance agreements, affecting millions of consumers across the UK.
How the SsangYong Rexton was Typically Financed
During the investigation period, the SsangYong Rexton was frequently financed through PCP and HP agreements. Common lenders for this model included
Black Horse, Barclays Partner Finance,
Close Brothers Motor Finance,
MotoNovo Finance, and
Santander Consumer Finance. The typical finance amount ranged from £15,000 to £30,000, with a standard term of 36 to 48 months under PCP agreements. Balloon payments were often included at the end of these terms, requiring consumers to either pay off the remaining balance or trade in their vehicle for another model.
The FCA Motor Finance Investigation
The FCA's investigation revealed that many motor finance agreements entered into between 2007 and 2024 contained discretionary commission arrangements. These arrangements meant that dealers could receive additional payments from lenders based on factors such as the size of the loan or whether a balloon payment was included in the agreement. This system led to potential conflicts of interest, where dealers might have steered customers towards more expensive finance options to maximise their own earnings.
The investigation estimated that 12.1 million eligible agreements (FCA, March 2026) by these arrangements (FCA estimate) (FCA, March 2026). The total financial impact across all consumers was significant, reaching a staggering £7.5 billion (FCA, March 2026).
How to Check Your Agreement Look for terms such as "Discretionary Commission Arrangement" (DCA) or similar language that indicates additional payments to dealers based on the financing choices made.
Relevant dates are crucial: any agreement signed between 6 April 2007 and 1 November 2024 is subject to potential review. If you suspect your agreement was influenced by such practices, it's important to assess whether you were adequately informed about alternative finance options that might have been more favourable.
If you believe your SsangYong Rexton finance agreement may have been affected by the FCA’s findings on discretionary commission arrangements, you can complain directly to your lender at no cost. Common lenders such as Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance all offer complaint mechanisms for their customers.
you do not need a
claims management company to handle your case. You can approach the lender directly through their official complaints process, which typically involves submitting your concerns via email or post. Many lenders also provide online forms for initiating complaints efficiently.
Sources and References
- Financial Conduct Authority (FCA), 2024
- FOS Guidance on Motor Finance Complaints
- ONS Census Data, 2021
Based on 3,477 MOT tests conducted in 2024 (source: DVSA anonymised test data), the SsangYong Rexton has a pass rate of 74.2%. This is below the national average of 79.6%, meaning the Rexton has a higher-than-average failure rate in MOT testing.
The Rexton pass rate is slightly below the overall SsangYong average of 76.7%. The average mileage at MOT for this model is 68,224 miles.
- MOT pass rate: 74.2%
- MOT failure rate: 25.8%
- Tests analysed: 3,477 (2024 DVSA data)
- Average mileage at test: 68,224 miles
- SsangYong average pass rate: 76.7%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.