SsangYong Musso Motor Finance - Owner Information | MLJ.org.uk

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SsangYong Musso Motor Finance - Owner Information | MLJ.org.uk

Last updated: 27 February 2026

The SsangYong Musso, a versatile car model known for its rugged design and practicality, was commonly sold on Personal Contract Purchase (PCP) and Hire Purchase (HP) finance agreements during the period covered by the Financial Conduct Authority's (FCA) motor finance investigation from 6 April 2007 to 1 November 2024. This investigation uncovered widespread mis-selling practices in the UK automotive industry, affecting millions of consumers who financed their vehicles through various lenders.

How the SsangYong Musso Was Typically Financed

The SsangYong Musso was typically financed using PCP and HP agreements, with finance amounts ranging from £15,000 to £30,000. Common finance terms for these agreements were 36 to 48 months, providing flexible options for buyers looking to manage their monthly payments effectively. Balloon payments or Guaranteed Future Values (GFVs) were also prevalent in PCP contracts, allowing customers the option to return the vehicle at the end of the term or pay a lump sum to own it outright. Common lenders that provided financing for SsangYong Musso vehicles during this period included Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance. These finance agreements often featured discretionary commission arrangements (DCAs), which were at the heart of the FCA's investigation.

The FCA Motor Finance Investigation

The FCA motor finance investigation uncovered significant mis-selling practices related to DCAs, where lenders paid commissions to dealers based on a percentage of the loan amount and financed term. This practice encouraged dealers to push customers towards more expensive financing options, leading to overpriced loans with higher interest rates. During the period from 6 April 2007 to 1 November 2024, it was estimated that 12.1 million eligible agreements (FCA, March 2026) by these issues (FCA estimate). The total mis-selling amounted to £7.5 billion (FCA, March 2026) across all affected customers, with an average of £829 per agreement (FCA estimate).

How to Check Your Agreement Look for signs that discretionary commission arrangements were in place. Key indicators include:

High upfront fees or charges
Unusually high interest rates compared to market standards
Complex terms and conditions that are difficult to understand

Relevant dates to consider when checking if your agreement is affected are from 6 April 2007 to 1 November 2024. be aware of the term "DCA" in your documentation, which stands for Discretionary Commission Arrangement.

How to Complain Directly to Your Lender for Free

If you suspect that your SsangYong Musso finance agreement was mis-sold under a DCA arrangement, it is essential to complain directly to your lender. Common lenders such as Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance have dedicated teams to handle complaints related to the FCA investigation. When making a complaint, provide clear details about the issues you faced with your finance agreement. Include relevant documents such as loan agreements, repayment statements, and any correspondence with your lender or dealership. Be thorough in describing how DCAs may have influenced your decision-making process and led to overpriced financing terms. You do not need a claims management company to file a complaint. Lenders are required by law to handle complaints fairly and transparently. By reaching out directly, you can avoid additional costs associated with third-party services while still seeking redress for any mis-selling issues.

Sources and References

FCA estimates regarding affected agreements and total mis-selling (FCA estimate)
ONS Census 2021
Financial Ombudsman Service (FOS)

SsangYong Musso MOT Pass Rate

Based on 2,693 MOT tests conducted in 2024 (source: DVSA anonymised test data), the SsangYong Musso has a pass rate of 74.3%. This is below the national average of 79.6%, meaning the Musso has a higher-than-average failure rate in MOT testing.

The Musso pass rate is slightly below the overall SsangYong average of 76.7%. The average mileage at MOT for this model is 56,573 miles.

MOT pass rate: 74.3%
MOT failure rate: 25.7%
Tests analysed: 2,693 (2024 DVSA data)
Average mileage at test: 56,573 miles
SsangYong average pass rate: 76.7%
National average pass rate: 79.6%

Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.

Frequently Asked Questions

How many SsangYong Musso owners may have been mis-sold motor finance agreements?

From April 2007 to November 2024, 12.1 million eligible agreements (FCA, March 2026) were estimated to be potentially mis-sold across the UK market. While this figure includes a wide range of vehicles and not just SsangYong Musso owners, it highlights the scale of potential mis-selling issues.

What is the average compensation amount for motor finance mis-selling cases involving the SsangYong Musso?

Based on estimates from the Financial Conduct Authority (FCA), the average repayment to borrowers who have been mis-sold motor finance agreements is around £829 (FCA estimate). This figure applies across various models, including those with a SsangYong Musso.

What steps can SsangYong Musso owners take if they suspect their motor finance agreement was mis-sold?

If you believe your SsangYong Musso's motor finance agreement was mis-sold, it is advisable to first complain directly to the lender for free. This step allows you to address the issue without incurring additional costs or seeking external assistance.

How does the total estimated compensation amount for motor finance mis-selling impact SsangYong Musso owners?

The total estimated compensation amounts from motor finance mis-selling cases across the UK market are around £7.5 billion (FCA, March 2026). This figure includes a variety of vehicle models, including those like the SsangYong Musso, indicating the significant financial impact on affected borrowers.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.