Renault Twizy Motor Finance - Owner Information | MLJ.org.uk

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Renault Twizy Motor Finance - Owner Information | MLJ.org.uk

Last updated: 27 February 2026

The Renault Twizy, an innovative electric vehicle (EV) introduced in 2011, was commonly sold on Personal Contract Purchase (PCP) and Hire Purchase (HP) finance agreements during the Financial Conduct Authority’s (FCA) investigation period from 6 April 2007 to 1 November 2024. This investigation uncovered significant issues with discretionary commission arrangements in motor finance that affected millions of consumers.

How the Renault Twizy was Typically Financed

The Renault Twizy, a compact and environmentally-friendly vehicle, was often purchased using PCP or HP finance agreements. Common terms for these agreements typically ranged from £15,000 to £30,000 over a period of 36 to 48 months. The most frequent lenders providing finance for the Twizy included Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance. In PCP agreements, buyers often had to make an initial deposit or pay monthly installments followed by a final balloon payment at the end of the contract term. This balloon payment represented the residual value of the vehicle and was usually significantly higher than the remaining monthly payments.

The FCA Motor Finance Investigation

The FCA’s investigation revealed that discretionary commission arrangements in motor finance had led to significant consumer detriment. These arrangements allowed lenders to pay commissions to dealers based on whether a customer took out a finance agreement, potentially leading to sales practices prioritising profit over transparency and fairness for the customer. According to the FCA estimates, 12.1 million eligible agreements (FCA, March 2026) during the investigation period (FCA estimate) (FCA, March 2026).2 billion (FCA estimate). The FCA identified that many customers might have been steered towards more expensive finance options than necessary, leading to higher monthly payments and overall costs.

How to Complain Directly to Your Lender for Free

If you suspect that your Renault Twizy’s finance agreement was affected by the FCA investigation, you can complain directly to your lender for free. Common lenders associated with the Renault Twizy include Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance. These companies should have procedures in place to handle complaints regarding motor finance mis-selling. You do not need a claims management company to file a complaint; you can manage this process yourself by contacting your lender’s customer service department or visiting their website for more information on how to proceed with a complaint. The Financial Ombudsman Service (FOS) also offers guidance and support in resolving disputes between consumers and financial services providers.

Sources and References

FCA estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total detriment, £829 average per eligible agreement loss per consumer (FCA estimate)
Renault Twizy finance lenders: Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, Santander Consumer Finance
Relevant dates for FCA investigation period: 6 April 2007 to 1 November 2024
Financial Ombudsman Service (FOS)

Renault Twizy MOT Pass Rate

Based on 375 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Renault Twizy has a pass rate of 79.7%. This is close to the national average of 79.6%, meaning the Twizy performs about average in MOT testing.

The Twizy pass rate is better than the overall Renault average of 74.3%. The average mileage at MOT for this model is 9,605 miles.

MOT pass rate: 79.7%
MOT failure rate: 20.3%
Tests analysed: 375 (2024 DVSA data)
Average mileage at test: 9,605 miles
Renault average pass rate: 74.3%
National average pass rate: 79.6%

Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.

Frequently Asked Questions

What should I do if my Renault Twizy motor finance agreement was mis-sold?

If you suspect your Renault Twizy motor finance agreement was mis-sold between 6 April 2007 and 1 November 2024, you can complain directly to your lender for free. You do not need a claims management company.

Are there specific issues with Renault Twizy motor finance agreements that might have been mis-sold?

Motor finance agreements for vehicles like the Renault Twizy could have been mis-sold if they were unsuitable based on your financial circumstances or if you were misled about key aspects of the agreement.

How common are motor finance mis-selling cases for cars such as the Renault Twizy?

Between 6 April 2007 and 1 November 2024, there have been an estimated 12.1 million eligible agreements (FCA, March 2026) potentially affected by mis-selling issues in the UK (FCA estimate). This includes vehicles like the Renault Twizy.

What are some red flags that indicate a Renault Twizy motor finance agreement might be unsuitable?

Red flags include being unable to afford repayments, agreeing to a longer term than necessary, or not understanding the total cost of borrowing. If you face these issues, consider seeking free advice from your lender.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.