The Jaguar XE, introduced in 2015 as a compact executive car, quickly became popular among consumers looking for a blend of luxury and performance. During its tenure on the market from June 2015 to November 2024, many Jaguar XE buyers opted for
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements, which were common during the Financial Conduct Authority’s (FCA) investigation period spanning from 6 April 2007 to 1 November 2024. This investigation uncovered significant issues with
discretionary commission arrangements that affected millions of consumers.
How the Jaguar XE was Typically Financed
The Jaguar XE was frequently sold on finance agreements, particularly Personal Contract Purchase (PCP) and Hire Purchase (HP). These agreements typically ranged from £15,000 to £30,000 over a term of 36 to 48 months. Common lenders for Jaguar vehicles included
Black Horse, Barclays Partner Finance,
Close Brothers Motor Finance,
MotoNovo Finance, and
Santander Consumer Finance. In PCP deals, consumers would make monthly payments with an end-of-term balloon payment, often referred to as the Guaranteed Minimum Future Value (GMFV).
The FCA Motor Finance Investigation
The FCA launched an investigation into motor finance agreements in response to concerns over discretionary commission arrangements between lenders and car dealerships. These practices allegedly led to higher costs for consumers without clear benefits or transparency. According to the FCA, 12.1 million eligible agreements (FCA, March 2026) by these issues during the investigation period (FCA estimate), with a total estimated cost of £7.5 billion (FCA, March 2026) across all vehicles, including the Jaguar XE. On average, each consumer was overcharged by about £829 (FCA estimate).
How to Check Your Agreement Look for agreements signed between 6 April 2007 and 1 November 2024, as these are the dates covered by the investigation period. check if your agreement mentions "Discretionary Commission Arrangements" or is marked with the abbreviation "DCA." If any of these elements apply to your finance contract, it may be affected.
If you suspect that your Jaguar XE finance agreement was mis-sold due to discretionary commission arrangements, you can complain directly to your lender without incurring additional costs. Common lenders for Jaguar vehicles include Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance. These companies are required by law to handle complaints transparently and fairly.
To initiate a complaint, gather all relevant documentation including your finance agreement, payment receipts, and any correspondence with the lender. Contact the customer service department of your specific lender to submit your complaint formally. Provide detailed information about why you believe there was an issue with your agreement and request a full investigation. You do not need a
claims management company; handling complaints directly is straightforward and free.
Sources and References
- Financial Conduct Authority (FCA). "Motor Finance Investigation Report." 2024.
- Office for National Statistics (ONS) Census 2021.
Based on 42,956 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Jaguar Xe has a pass rate of 86.2%. This is above the national average of 79.6%, meaning the Xe performs well in MOT testing.
The Xe pass rate is better than the overall Jaguar average of 84.1%. The average mileage at MOT for this model is 61,077 miles.
- MOT pass rate: 86.2%
- MOT failure rate: 13.8%
- Tests analysed: 42,956 (2024 DVSA data)
- Average mileage at test: 61,077 miles
- Jaguar average pass rate: 84.1%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.