The Jaguar E-Pace was commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements during the Financial Conduct Authority’s (FCA) investigation period, which spans from 6 April 2007 to 1 November 2024. This investigation uncovered significant issues within motor finance practices in the UK automotive market.
## How the Jaguar E-Pace was Typically Financed
The Jaguar E-Pace, a compact SUV with strong performance and premium features, was often purchased through PCP and HP agreements during its peak sales period. For a typical customer opting for PCP financing, the loan amount usually ranged from £15,000 to £30,000. The standard term length for these contracts was 36 months (three years) or 48 months (four years), with some agreements featuring balloon payments at the end of the contract.
Common finance lenders for Jaguar E-Pace models included
Black Horse, Barclays Partner Finance,
Close Brothers Motor Finance,
MotoNovo Finance, and
Santander Consumer Finance. These lenders provided customers with flexible options to purchase their desired vehicle without requiring a large upfront payment.
## The FCA Motor Finance Investigation
The FCA investigation revealed that millions of motor finance agreements were potentially mis-sold due to
discretionary commission arrangements between car dealerships and finance companies. This practice led to inflated costs for consumers, as the commissions resulted in higher finance charges being added to customers' contracts without their knowledge or consent.
According to the FCA estimate, 12.1 million eligible agreements (FCA, March 2026) across the UK were affected by these practices during the investigation period (FCA estimate). The total value of mis-sold agreements amounted to £7.5 billion (FCA, March 2026), with an FCA-estimated average of £829 per eligible agreement.
## How to Check Your Agreement Look for signs that discretionary commissions were involved in setting up your finance terms:
-
Contract Dates: Ensure that your finance agreement was signed between 6 April 2007 and 1 November 2024.
-
Discretionary Commission Agreement (DCA): Check if the term "DCA" is mentioned anywhere within your contract documentation. This acronym indicates a discretionary
commission arrangement, which could signify potential mis-selling.
If you find evidence of these elements in your agreement, it's important to investigate further and consider whether your finance terms were inflated due to undisclosed commissions.
## How to
Complain Directly to Your Lender for Free
If you believe that your Jaguar E-Pace finance agreement was affected by the FCA investigation, you can complain directly to your lender without needing a
claims management company. Common lenders for Jaguar include Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance.
You do not need a claims management company; instead, follow these steps:
1.
Review Your Contract: Carefully examine the terms of your finance agreement to identify any discrepancies or signs of mis-selling.
2.
Contact Your Lender: Reach out to your lender directly via phone or email and explain your concerns about discretionary commissions affecting your finance charges.
3.
Provide Documentation: Submit relevant documents, such as a copy of your finance contract and any correspondence with the dealership, to support your complaint.
## Sources and References
- Financial Conduct Authority (FCA) estimates on mis-sold agreements: 12.1 million eligible agreements (FCA, March 2026) (£7.5 billion (FCA, March 2026) total), £829 average per eligible agreement.
- Ongoing FCA investigation period: 6 April 2007 to 1 November 2024.
- Common lenders for Jaguar E-Pace: Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, Santander Consumer Finance.
Based on 25,060 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Jaguar E-Pace has a pass rate of 90.0%. This is above the national average of 79.6%, meaning the E-Pace performs well in MOT testing.
The E-Pace pass rate is better than the overall Jaguar average of 84.1%. The average mileage at MOT for this model is 42,059 miles.
- MOT pass rate: 90.0%
- MOT failure rate: 10.0%
- Tests analysed: 25,060 (2024 DVSA data)
- Average mileage at test: 42,059 miles
- Jaguar average pass rate: 84.1%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.