An estimated 250142 residents in the North East may have been affected by motor finance mis-selling when purchasing an Infiniti car under Personal Contract Purchase (PCP) or Hire Purchase (HP) agreements between 6 April 2007 and 1 November 2024. The Financial Conduct Authority (FCA) has estimated that 12.1 million eligible agreements across the UK have been affected, with a total value of £7.5 billion (FCA, March 2026), averaging about £829 per consumer.
Infiniti Car Finance in North East
In the North East, residents who chose to purchase an Infiniti car often opted for PCP or HP financing options due to their flexible repayment terms and manageable monthly payments. Common lenders that provided these services included major banks and finance companies such as Santander, RBS, and Nissan Financial Services. These agreements allowed consumers in the region to drive a high-quality vehicle like an Infiniti without upfront costs being prohibitive.
How North East Residents Can Check Their Infiniti Finance Agreement
North East residents who financed their Infiniti car should review their finance agreement for any discrepancies or irregularities that could indicate mis-selling. Key dates such as the start date of the agreement, the end date, and any associated fees are critical to understanding the terms of your financing arrangement. Additionally, it is important to check if there were any discretionary commission arrangements (DCAs) between dealers and lenders, which may have influenced the pricing or terms of the deal.
Complaining to Your Lender for Free
If you suspect that your Infiniti car finance agreement was mis-sold, you can complain directly to your lender without incurring any costs. The process typically involves gathering all relevant documentation, including your finance contract and payment history, and drafting a detailed letter outlining the issues you have identified. It is advisable to follow up with your lender regularly until you receive a resolution.
You do not need to engage a claims management company to initiate this process; contacting your lender directly allows for a straightforward complaint without additional fees or third-party involvement. The Financial Ombudsman Service (FOS) can provide further assistance if the initial response from the lender is unsatisfactory, ensuring that all consumers have access to fair resolution.
Sources and references
- ONS Census 2021
- FCA, 2024
Infiniti Finance Claims in North East
With a population of approximately 2,700,000, an estimated 564,179 motor finance agreements in North East may have been affected by discretionary commission arrangements (FCA estimate). Eligible motor finance agreements run from 6 April 2007 to 1 November 2024 (FCA, March 2026).