Hyundai car finance has been widely available in Surrey since 2007, making it easier for residents to purchase new and used vehicles. With the population of Surrey standing at approximately 1,203,000 (ONS Census 2021), a significant number of Hyundai buyers have likely opted for Personal Contract Purchase (PCP) or Hire Purchase (HP) finance agreements. According to recent estimates by the Financial Conduct Authority (FCA), an estimated 12.1 million eligible agreements across the UK may be affected by mis-selling practices, impacting up to 113,684 residents in Surrey alone (ONS/FCA estimate).
Hyundai Car Finance in Surrey
Hyundai dealerships in Surrey offer a variety of financing options for their vehicles. Commonly, these include Personal Contract Purchase (PCP) and Hire Purchase (HP) agreements. Many local residents have turned to banks such as Santander or finance companies like Volkswagen Financial Services UK (VWFS), which often partner with car manufacturers to provide competitive deals. However, it is important to note that some of these agreements may be affected by mis-selling practices that occurred between 6 April 2007 and 1 November 2024.
How Surrey Residents Can Check Their Hyundai Finance Agreement
Surrey residents who financed their Hyundai cars through PCP or HP agreements should review their finance documents carefully. Key aspects to look for include the terms of the agreement, such as interest rates, fees, and optional final payment details. Additionally, it is crucial to identify any instances where there might have been a discretionary commission arrangement (DCA) that could indicate mis-selling practices. The FCA estimates that £7.5 billion (FCA, March 2026) in total car finance agreements may be affected by these issues across the UK (£829 average per eligible agreement per agreement).
Residents should also verify the dates of their agreement and whether it falls within the specified period from 6 April 2007 to 1 November 2024, as this is when mis-selling practices were most prevalent.
Complaining to Your Lender for Free
Surrey residents who suspect that they have been affected by car finance mis-selling can complain directly to their lender without the need for a claims management company. The process involves writing a formal letter outlining your concerns and requesting a review of the agreement. You do not need a claims management company to handle this complaint, as lenders are required to address these issues free of charge.
Here is a step-by-step guide on how to complain:
- Gather Documentation: Collect all relevant documents related to your Hyundai finance agreement.
- Write Your Complaint Letter: Clearly state the issues you have identified and request a review of your agreement.
- Send Your Complaint: Submit your letter directly to your lender via post or email.
It is important to remember that lenders are legally required to respond to such complaints, providing an initial acknowledgment within five working days and a full response within eight weeks (FOS standard).
Sources and References
- Financial Conduct Authority (FCA) estimates on mis-selling practices: 12.1 million eligible agreements (FCA, March 2026) (£7.5 billion (FCA, March 2026) total), £829 average per eligible agreement per agreement.
- Office for National Statistics (ONS) Census 2021 population figures for Surrey.
- Financial Ombudsman Service (FOS) standard response times for complaints.
Hyundai Finance Claims in Surrey
With a population of approximately 1,200,000, an estimated 250,746 motor finance agreements in Surrey may have been affected by discretionary commission arrangements (FCA estimate). Eligible motor finance agreements run from 6 April 2007 to 1 November 2024 (FCA, March 2026).
Hyundai Safety Recalls
Hyundai has had 132 safety recalls across 58 models, according to the DVSA Vehicle Safety Branch. The most recalled models are: Santa Fe (18 recalls), I30 (10 recalls), Sonata (6 recalls), Tucson (6 recalls), Tucson Nx4E (6 recalls). Check if your Hyundai has an outstanding recall.