Hyundai car finance has been a popular option for many residents in the South West, where an estimated 539,784 individuals may be affected by motor finance mis-selling. Given that the South West region has a population of approximately 5,712,000 (ONS Census 2021), it is likely that a significant number of people who purchased their Hyundai cars through Personal Contract Purchase (PCP) or Hire Purchase (HP) agreements may have been impacted.
Hyundai Car Finance in South West
South West residents commonly financed their Hyundai vehicles using PCP and HP finance arrangements. These financing methods allow customers to spread the cost of purchasing a new car over an extended period, making it easier for many to afford their preferred vehicle. Common lenders in the region include major banks such as HSBC, Barclays, and NatWest, alongside specialist automotive finance providers like Hyundai Motor Finance UK Limited.
How South West Residents Can Check Their Hyundai Finance Agreement
South West residents who financed their Hyundai cars through PCP or HP agreements should review their contracts carefully to identify any potential issues. Key aspects to look for include the terms of repayment, interest rates, and any additional fees that may have been added without full disclosure. It is also important to verify whether there were any discrepancies in the valuation of the car at the start of the agreement, as this can significantly affect the overall cost.
Residents should note specific dates such as when they entered into the finance agreement and any renewal or variation dates. Additionally, checking for signs of a Discretionary Commission Arrangement (DCA) is crucial, as these agreements may have been mis-sold if not properly explained by the lender.
Complaining to Your Lender for Free
If South West residents suspect that their Hyundai car finance agreement was mis-sold, they can complain directly to their lender without needing a claims management company. The process involves several steps:
- Gathering Evidence: Collect all relevant documents such as loan agreements, statements, and any correspondence with the lender.
- Writing Your Complaint: Draft a detailed letter or email explaining your concerns clearly. Include specific examples of mis-selling or unfair terms in your finance agreement.
- Submitting Your Complaint: Send your complaint to the address provided by your lender for disputes or use their online portal if available.
- Waiting for Response: Lenders have up to eight weeks to respond with an initial acknowledgment and a decision within three months.
It is important to remember that you do not need a claims management company to handle this process. Most financial services complaints can be resolved directly with the lender, often at no cost to the consumer.
Sources and References
- Office for National Statistics (ONS) Census 2021
- Financial Conduct Authority (FCA) Estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total (FCA estimate), £829 average per eligible agreement
- Motor Finance Association (MFA) Guidelines
Hyundai Finance Claims in South West
With a population of approximately 5,700,000, an estimated 1,191,044 motor finance agreements in South West may have been affected by discretionary commission arrangements (FCA estimate). Eligible motor finance agreements run from 6 April 2007 to 1 November 2024 (FCA, March 2026).
Hyundai Safety Recalls
Hyundai has had 132 safety recalls across 58 models, according to the DVSA Vehicle Safety Branch. The most recalled models are: Santa Fe (18 recalls), I30 (10 recalls), Sonata (6 recalls), Tucson (6 recalls), Tucson Nx4E (6 recalls). Check if your Hyundai has an outstanding recall.