The Hyundai i10 was commonly sold on
Personal Contract Purchase (PCP) and
Hire Purchase (HP) finance agreements during the Financial Conduct Authority's (FCA) investigation period from 6 April 2007 to 1 November 2024. This model, known for its affordability and reliability, was often financed through various lenders including
Black Horse, Barclays Partner Finance,
Close Brothers Motor Finance,
MotoNovo Finance, and
Santander Consumer Finance.
How the Hyundai i10 Was Typically Financed
The Hyundai i10 was typically available on PCP finance agreements ranging from £15,000 to £30,000. These agreements often spanned 36 to 48 months, with a final balloon payment required at the end of the term if the vehicle is not returned or purchased outright. This financing model allowed customers to manage their monthly payments while retaining flexibility in how they wished to conclude the agreement.
Common lenders for Hyundai i10 included major finance providers such as Black Horse and Santander Consumer Finance, alongside more niche players like MotoNovo Finance and Close Brothers Motor Finance. These companies facilitated a range of financial products designed to suit different customer needs and budgets. It is important for owners to review their specific agreements carefully to identify any potential issues related to
discretionary commission arrangements.
The FCA Motor Finance Investigation
The Financial Conduct Authority (FCA) launched an investigation into the motor finance industry, focusing on the use of discretionary commission arrangements by lenders and dealerships. These practices were found to have affected 12.1 million eligible agreements (FCA, March 2026) across various car models including the Hyundai i10 (FCA estimate). The total estimated value of these mis-sold agreements was £7.5 billion (FCA, March 2026) (FCA, March 2026).
The investigation revealed that many finance agreements, particularly PCP deals, were structured in a way that allowed for excessive commissions to be paid out at the expense of customers. This led to higher-than-necessary finance charges and less transparent pricing structures, which could have misled consumers about the true cost of their finance agreement.
How to Check Your Agreement Look for any mentions of "discretionary commission" or "DCA" (Discretionary Commission Arrangement). check if your agreement was signed between 6 April 2007 and 1 November 2024.
If you find that your finance arrangement includes these elements, it is possible that the FCA-estimated scheme average is £829 per eligible agreement. It's important to note the specific dates of when the FCA investigation period began and ended as this will help in establishing whether your agreement falls within the scope of the inquiry.
If you suspect that your Hyundai i10 finance agreement was mis-sold, you can complain directly to your lender without needing a
claims management company. Common lenders for Hyundai include Black Horse, Barclays Partner Finance, Close Brothers Motor Finance, MotoNovo Finance, and Santander Consumer Finance.
When lodging a complaint, be sure to provide detailed evidence supporting your case, such as copies of finance agreements, payment receipts, and any correspondence with the lender or dealership. Lenders are required by law to address complaints fairly and transparently without charging customers extra fees for this process.
You do not need a claims management company to file a complaint; all necessary support is available directly from your lender at no additional cost. This ensures that you can seek redress efficiently while avoiding unnecessary expenses associated with third-party services.
Sources and References
- Financial Conduct Authority (FCA). "Motor Finance Market Study: Final Report." 2024.
- Office for National Statistics (ONS) Census 2021.
Based on 190,419 MOT tests conducted in 2024 (source: DVSA anonymised test data), the Hyundai I10 has a pass rate of 81.7%. This is close to the national average of 79.6%, meaning the I10 performs about average in MOT testing.
The I10 pass rate is in line with the overall Hyundai average of 81.4%. The average mileage at MOT for this model is 49,148 miles.
- MOT pass rate: 81.7%
- MOT failure rate: 18.3%
- Tests analysed: 190,419 (2024 DVSA data)
- Average mileage at test: 49,148 miles
- Hyundai average pass rate: 81.4%
- National average pass rate: 79.6%
Data source: DVSA anonymised MOT test results 2024, published under the Open Government Licence v3.0.