Hyundai, a popular car brand in Birmingham, has seen many residents financing their new vehicles through various car finance schemes. With the city’s population of approximately 1,144,900 (ONS Census 2021), an estimated 108,193 residents may have been affected by potential mis-selling of car finance agreements from 6 April 2007 to 1 November 2024. This period saw a significant number of customers in Birmingham buying Hyundai cars through Personal Contract Purchase (PCP) and Hire Purchase (HP) plans.
Hyundai Car Finance in Birmingham
In Birmingham, residents often choose PCP or HP financing options when purchasing a new Hyundai car due to their flexibility and manageable monthly payments. Common lenders for these agreements include banks like Barclays, HSBC, and Nationwide Building Society, alongside dedicated car finance providers such as
Black Horse (a subsidiary of Lloyds Banking Group) and Volkswagen Financial Services.
How Birmingham Residents Can Check Their Hyundai Finance Agreement
To determine if your Hyundai car finance agreement might have been mis-sold, start by reviewing the documents you received at the time of purchase. Key points to consider include:
- Discretionary Commission Arrangement (DCA): Whether your lender charged a DCA on top of standard interest rates.
- Interest Rates: Whether the interest rate charged was higher than competitive market rates for similar car finance deals.
- Mis-selling Indicators: Check if there were any misleading statements or lack of clarity regarding the terms and conditions, such as hidden fees or inflated balloon payments at the end of a PCP plan.
Complaining to Your Lender for Free
If you suspect that your Hyundai car finance agreement was mis-sold, you can
complain directly to your lender without needing a
claims management company. Here’s how:
- Review Documentation: Gather all relevant documentation related to your car finance agreement.
- Contact the Lender: Write or call your lender's customer service department to initiate your complaint. Explain the issues clearly and concisely, referencing any specific clauses in your contract that you believe were misleading.
- Follow Up: Keep detailed records of your communications with the lender, including dates, times, names of representatives, and the nature of your complaints.
- Escalation if Necessary: If your initial complaint does not resolve the issue within a reasonable timeframe (typically 8 weeks), escalate it to a higher authority within the company or use their formal complaints procedure.
You do not need a claims management company to handle this process; you can manage it yourself for free and directly. According to FCA estimates, around £7.5 billion (FCA, March 2026) has been mis-sold through car finance agreements across the UK since 6 April 2007, with an average claim amount of £829 (FCA estimate).
Sources and References
- Office for National Statistics (ONS) Census 2021
- Financial Conduct Authority (FCA), 2024
Hyundai Finance Claims in Birmingham
With a population of approximately 1,150,000, an estimated 240,298 motor finance agreements in Birmingham may have been affected by discretionary commission arrangements (FCA estimate). Eligible motor finance agreements run from 6 April 2007 to 1 November 2024 (FCA, March 2026).
Hyundai Safety Recalls
Hyundai has had 132 safety recalls across 58 models, according to the DVSA Vehicle Safety Branch. The most recalled models are: Santa Fe (18 recalls), I30 (10 recalls), Sonata (6 recalls), Tucson (6 recalls), Tucson Nx4E (6 recalls). Check if your Hyundai has an outstanding recall.