Ford car finance has been a popular choice for many residents in Tyne and Wear, with numerous individuals opting to purchase their vehicles through Personal Contract Plans (PCP) or Hire Purchase (HP). According to the Office of National Statistics (ONS) Census 2021, the population of Tyne and Wear is approximately 1.127 million, a significant number of whom may have been affected by car finance mis-selling during the period from 6 April 2007 to 1 November 2024.
Ford Car Finance in Tyne and Wear
In Tyne and Wear, many residents who chose to purchase their vehicles through PCP or HP agreements often used finance offered directly through dealerships. Common lenders include Ford Credit UK Limited, as well as other financial institutions such as Santander Auto Finance and Nationwide Motor Finance. These financing options allowed individuals to acquire new Ford cars on flexible terms that suited their budgetary constraints.
Residents in Tyne and Wear who financed their Ford vehicles may have been impacted by mis-selling practices during the period from 6 April 2007 to 1 November 2024, when it was found that around 1.065 million people across the UK (FCA estimate) were affected by car finance mis-selling.
How Tyne and Wear Residents Can Check Their Ford Finance Agreement
To determine if your Ford car finance agreement might have been mis-sold, Tyne and Wear residents should carefully review their contracts for certain key elements. For instance, look for any discretionary commission arrangements (DCAs) that allowed lenders to receive additional commissions beyond the standard ones based on the terms of the agreements. Additionally, check the dates of your finance agreement and ensure they fall within the period from 6 April 2007 to 1 November 2024.
Complaining to Your Lender for Free
If you suspect that your Ford car finance agreement may have been mis-sold, it is important to know that you can complain directly to your lender at no cost. The Financial Conduct Authority (FCA) estimates that around £7.5 billion (FCA, March 2026) in total mis-selling claims could be due to affected individuals across the UK (FCA estimate). This means that if your agreement fits within the specified period and shows signs of being mis-sold, you do not need a claims management company or solicitor to file a complaint.
Here is a step-by-step guide on how to complain directly:
- Gather Your Documents: Collect all relevant documents related to your Ford car finance agreement.
- Review the Agreement: Check for any signs of mis-selling as outlined by the FCA, such as DCAs and misleading terms.
- Contact Your Lender: Reach out to your lender’s customer service department to initiate a complaint. Provide them with detailed information about why you believe your finance arrangement was mis-sold.
- Follow Up: Keep track of all communications and be prepared to provide additional documentation if required.
Remember, you do not need a claims management company or solicitor for this process. The Financial Ombudsman Service (FOS) is available to assist with resolving disputes between consumers and financial services providers should your complaint not be resolved satisfactorily by the lender.
Sources and References
- Office of National Statistics (ONS), 2021 Census
- Financial Conduct Authority (FCA), 2024 Estimate
Ford Finance Claims in Tyne and Wear
With a population of approximately 1,130,000, an estimated 236,119 motor finance agreements in Tyne and Wear may have been affected by discretionary commission arrangements (FCA estimate). Eligible motor finance agreements run from 6 April 2007 to 1 November 2024 (FCA, March 2026).
Ford Safety Recalls
Ford has had 867 safety recalls across 63 models, according to the DVSA Vehicle Safety Branch. The most recalled models are: Transit (103 recalls), Kuga (103 recalls), Focus (70 recalls), Transit Custom (69 recalls), Ranger (48 recalls). Check if your Ford has an outstanding recall.