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Dacia Finance Claim — Duster, Sandero [2026]

Last updated: 24 May 2026

Is Dacia Finance Affected by the FCA Review?

The Financial Conduct Authority (FCA) has reviewed a significant number of Personal Contract Purchase (PCP) and Hire Purchase (HP) agreements made between 6 April 2007 and 1 November 2024. This review includes all Dacia PCP and HP finance agreements during this period, making it highly likely that your Dacia car financing could be affected.

The FCA has confirmed that approximately 12.1 million agreements were reviewed, with a total value of £7.5 billion. On average, each agreement involved around £829 in compensation due to mis-selling practices by dealerships and finance companies. If you financed your Dacia through PCP or HP during this period, there is potential for redress.

Which Dacia Models Are Affected?

The FCA review covers all Dacia models that were financed via PCP or HP agreements from the specified dates. This includes popular models such as:

Duster: A compact SUV with a reputation for affordability and reliability.
Sandero: A hatchback known for its spacious interior and fuel efficiency.
Jogger: A versatile seven-seater vehicle designed for families.
Spring: An electric city car aimed at eco-conscious drivers.

If you purchased any of these models through a PCP or HP agreement during the review period, the FCA-estimated scheme average is £829 per eligible agreement.

How Much Compensation Could You Get for Your Dacia?

The FCA-estimated scheme average is £829 per eligible agreement.. In some cases, the compensation could be higher if there were significant issues with the financing terms or mis-selling practices.

How to Complain About Your Dacia Finance

To initiate a complaint about your Dacia car finance agreement:

Identify Your Lender: Check your paperwork to determine which company financed your vehicle. This could be Groupe Renault's captive finance arm, or it might have been provided by another lender such as Black Horse, Santander, or MotoNovo.
Contact the Finance Company Directly: Write a formal complaint letter to the identified lender detailing any issues you experienced with your car financing. Provide relevant documentation and evidence supporting your claim.
Await Response: The finance company should respond within eight weeks, providing details of their decision or offering an interim solution while they investigate further.
FOS If Necessary: If you are not satisfied with the initial response, escalate your complaint to the Financial Ombudsman Service (FOS) before the 31 August 2027 deadline. The FOS will review your case and make a final decision on your claim.

Dacia Finance Lenders

Dacia car finance is typically provided by Groupe Renault's captive finance company, but it can also come from third-party lenders such as:

Groupe Renault Captive Finance: The parent company’s own financing arm.
Black Horse: A well-known third-party lender that offers car finance through various brands.
Santander: One of the largest providers of automotive finance in the UK.
MotoNovo: Another popular choice for financing new and used cars, often partnering with multiple dealerships.

Two FCA Schemes and Deadlines

The FCA has established two redress schemes based on the date of the car finance agreement:

Post-2014 Agreements: The deadline for complaints is 30 June 2026.
Pre-2014 Agreements: The deadline for complaints is 31 August 2026.

In addition, any disputes must be escalated to the Financial Ombudsman Service (FOS) by 31 August 2027. Ensure that you submit your complaint within these deadlines to avoid losing your right to compensation.

Do You Need a Claims Management Company?

No, you do not need a claims management company to file a claim for Dacia car finance mis-selling. The FCA review process and the subsequent redress schemes are designed to be accessible directly to consumers without intermediaries. By contacting your finance provider or using services like the Financial Ombudsman Service (FOS), you can manage your complaint independently and avoid additional fees associated with claims management companies.

FCA Compensation: FCA Scheme Figures

The FCA confirmed on 30 March 2026 that 12.1 million motor finance agreements are covered by the FCA redress scheme. The FCA-estimated scheme average of £829 per eligible agreement per agreement, with a total of £7.5 billion set aside for consumers. The scheme covers PCP and HP agreements entered into between 6 April 2007 and 1 November 2024.

Two separate schemes apply: post-2014 agreements (implement by 30 June 2026) and pre-2014 agreements (implement by 31 August 2026). The final deadline to complain is 31 August 2027. You can complain to your lender directly for free. You do not need a claims management company.

Dacia MOT Pass Rate — 2024 Data

Across 191,620 MOT tests in 2024, Dacia vehicles have an overall pass rate of 80.6%. This is close to the national average of 79.6%. DVSA data covers 32 Dacia models with sufficient test volume.

Overall pass rate: 80.6%
Total MOT tests (2024): 191,620
Models with data: 32
National average: 79.6%

Best Dacia models for MOT pass rate

Dacia Sandero Sway Prestige Tce Cvt: 95.2% pass rate (524 tests)
Dacia Sandero Stepway Prestige Tce: 94.8% pass rate (1,002 tests)
Dacia Sandero Comfort Tce: 94.7% pass rate (1,290 tests)
Dacia Sandero Stepway Comfort Tce: 94.7% pass rate (987 tests)
Dacia Sandero Essential Tce: 94.5% pass rate (695 tests)

Dacia models with lowest MOT pass rate

Dacia Sandero Stepway Se Twenty Tce: 88.6% pass rate (1,118 tests)
Dacia Duster Comfort Lpg Tce 4X2: 86.3% pass rate (547 tests)
Dacia Duster: 81.7% pass rate (67,324 tests)
Dacia Logan: 80.0% pass rate (15,491 tests)
Dacia Sandero: 78.3% pass rate (94,980 tests)

Dacia MOT Reliability Trend (2022-2024)

Dacia MOT pass rates have declined slightly, from 83.6% in 2022 to 80.6% in 2024 (-3.0 percentage points).

2022: 83.6% pass rate (178,493 tests)
2023: 81.9% pass rate (199,799 tests)
2024: 80.6% pass rate (191,620 tests)

Based on 569,912 MOT tests across three years (DVSA open data).

Data source: DVSA anonymised MOT test results 2024, Open Government Licence v3.0.

Frequently Asked Questions

What is motor finance mis-selling related to Dacia vehicles?

Motor finance mis-selling occurs when car buyers are sold an inappropriate or overly expensive financing agreement for their new Dacia vehicle. This can include high-interest rates that were not clearly explained, unsuitable repayment terms, and pressure selling tactics.

How many people have been affected by motor finance mis-selling involving Dacia cars?

Between 6 April 2007 and 1 November 2024, an estimated 12.1 million eligible agreements (FCA, March 2026) identified as potentially being mis-sold (FCA estimate). While not all of these cases involve Dacia specifically, a significant number may include their vehicles.

What should I do if I suspect my Dacia car finance agreement was mis-sold?

You can start by reviewing the terms and conditions of your motor finance agreement thoroughly. If you believe it was unsuitable for your needs, contact your lender directly to discuss your concerns. You have the right to complain without incurring any additional costs.

What is the average compensation received for mis-sold Dacia car finance agreements?

The Financial Conduct Authority (FCA) reported that the average compensation paid out due to motor finance mis-selling was £829 per case as of November 2024 (FCA estimate). However, this figure can vary based on individual circumstances.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.