Citroen car finance in the East of England has been scrutinised for potential mis-selling practices, affecting local residents who took out personal contract purchase (PCP) and hire purchase (HP) agreements. The Office for National Statistics (ONS) estimates that approximately 598,657 residents in the East of England may have been affected by these practices during the period from 6 April 2007 to 1 November 2024.
Citroen Car Finance in East of England
Citroen is a popular brand among car buyers in the East of England, with many opting for PCP and HP finance options. These financing methods allowed residents to drive away with their desired Citroen model while spreading out payments over several years. Common lenders in the region included banks such as Barclays and HSBC, alongside specialist automotive finance companies like Santander Consumer Finance and BMW Financial Services.
How East of England Residents Can Check Their Citroen Finance Agreement
Residents who suspect that their Citroen car finance agreement might have been mis-sold should review their contract carefully. Key aspects to look for include the terms of the agreement, the interest rates applied, and any additional fees or charges. It is crucial to verify whether the lender provided accurate information about the true cost of the finance agreement at the time it was signed. The FCA estimates that 12.1 million eligible agreements (FCA, March 2026) may have been affected by mis-selling practices from 6 April 2007 to 1 November 2024, with an average claim value of £829 (FCA estimate).
Complaining to Your Lender for Free
East of England residents who believe their Citroen car finance agreement was mis-sold can complain directly to their lender at no cost. The process typically involves writing a formal letter or submitting a complaint form on the lender’s website, detailing the issues encountered and providing any relevant documentation supporting your case. This direct approach is often more straightforward than involving a claims management company (CMC) and allows you to handle everything yourself without incurring additional fees.
You do not need a claims management company to complain about Citroen car finance mis-selling; it is advisable to follow the lender’s complaint procedure closely, adhering to any deadlines for submission. The Financial Ombudsman Service (FOS) can also provide support if your initial complaint does not resolve the issue satisfactorily.
Sources and References
- Office for National Statistics Census 2021
- FCA estimates on motor finance mis-selling: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total, £829 average per eligible agreement
Citroen Finance Claims in East of England
With a population of approximately 6,300,000, an estimated 1,316,417 motor finance agreements in East of England may have been affected by discretionary commission arrangements (FCA estimate). Eligible motor finance agreements run from 6 April 2007 to 1 November 2024 (FCA, March 2026).
Citroen Safety Recalls
Citroen has had 684 safety recalls across 65 models, according to the DVSA Vehicle Safety Branch. The most recalled models are: C3 (68 recalls), C4 (56 recalls), Spacetourer (49 recalls), Berlingo (43 recalls), Dispatch (34 recalls). Check if your Citroen has an outstanding recall.