Horizon Parking, a private parking operator with numerous car parks in Merseyside, manages thousands of vehicles across the region. With a population of approximately 1,431,000 (ONS Census 2021), residents frequently encounter Horizon Parking’s operations when visiting local businesses or public spaces. If you receive a parking charge notice from Horizon Parking while in Merseyside, it is important to understand your rights and the steps to take for appealing these charges.
Horizon Parking Car Parks in Merseyside
Horizon Parking operates various car parks across Merseyside, including areas such as Liverpool City Centre, Bootle, Wallasey, Birkenhead, and other major towns. These car parks are often located near shopping centres, office buildings, and transport hubs, making them a common sight for local residents and visitors alike.
How to Appeal a Horizon Parking Charge in Merseyside
When you receive a parking charge notice from Horizon Parking while in Merseyside, it is crucial to follow the correct process to challenge the charge effectively. Here are the steps:
Step 1: Challenge Horizon Parking Directly
Upon receiving your parking charge notice, review the details and ensure that there was indeed a breach of the car park's rules. If you believe the charge is unjustified or incorrect, start by challenging it directly with Horizon Parking within the initial 28-day period specified on the notice. This direct challenge can include providing evidence such as photos, witness statements, or any relevant documentation that proves your innocence.
Step 2: Appeal to POPLA
If you do not receive a satisfactory response from Horizon Parking after challenging them directly, or if they uphold their charge despite your evidence, you can appeal the decision via the independent appeals service, Pay-on-Plate Local Appeals (POPLA). POPLA acts as an impartial body and will review your case to determine whether the parking charge was correctly issued. You do not need a
claims management company for this process; it is free of charge.
You Do Not Need a Claims Management Company
When appealing Horizon Parking charges, you do not need a claims management company or any third-party service provider. The process is entirely free and can be managed directly by the consumer without incurring additional costs such as discretionary commission arrangements (DCA). By handling your appeal yourself, you maintain control over your case and avoid unnecessary fees.
Sources and References
- Office for National Statistics (ONS) Census 2021
- Pay-on-Plate Local Appeals (POPLA)
- Horizon Parking official website