MotoNovo Finance, which is part of FirstRand Bank, has been implicated in car finance agreements that may have affected individuals residing in the West Midlands. With a population of approximately 2,919,000 (ONS Census 2021), an estimated 275845 residents in the West Midlands might be impacted by these agreements (FCA estimate).
MotoNovo Finance finance agreements in West Midlands
Since the period starting from 6 April 2007 to 1 November 2024, MotoNovo Finance has been involved in a significant number of car finance agreements in the West Midlands. According to FCA estimates, 12.1 million eligible agreements (FCA, March 2026) nationwide (FCA estimate), with a substantial portion of these likely impacting residents within the region. The total amount involved is estimated at £7.5 billion (FCA, March 2026), with an average claim value of £829 per agreement (FCA estimate).
The types of vehicles financed under these agreements vary widely but often include cars, vans, and other commercial vehicles. Residents in West Midlands who have entered into car finance agreements during the specified period may be eligible to complain directly to MotoNovo Finance for free.
How to complain to MotoNovo Finance from West Midlands
Residents in the West Midlands can easily file a complaint against MotoNovo Finance by visiting their dedicated complaints page at https://www.motonovo.co.uk/complaints. This process is entirely free and does not require any involvement from a claims management company. It is crucial for individuals to understand that they do not need to engage with third-party services to address their concerns.
Before initiating the complaint, it is advisable to gather all relevant documentation such as loan agreements, payment records, and any correspondence related to the car finance arrangement. This evidence will strengthen the complaint and ensure a thorough investigation by MotoNovo Finance. individuals should carefully check the dates of their agreements to ensure they fall within the specified period.
What West Midlands residents should do next
After gathering all necessary documents and verifying that their agreement falls within the eligible timeframe, West Midlands residents should proceed to submit their complaint directly to MotoNovo Finance using the provided URL. This direct approach ensures transparency and reduces unnecessary expenses typically associated with claims management companies.
Residents should consider writing a detailed account of their experience, including any specific issues encountered during the car finance process. Providing clear evidence and a full narrative will help MotoNovo Finance understand the situation fully and respond appropriately.
Sources and references
- Office for National Statistics (ONS) Census 2021
- Financial Conduct Authority (FCA) estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total, £829 average per eligible agreement claim value
How Many People in West Midlands Are Affected?
Based on West Midlands's population of approximately 2,900,000, an estimated 605,970 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 4.33% of the UK total of 12.1 million eligible agreements.
MotoNovo Finance is registered at Companies House (company number 11556144) with a status of active. The company was incorporated on 2018-09-06. Its registered office is at Two, Central Square, Cardiff, CF10 1FS, Wales. The company currently has 9 directors.
MotoNovo Finance Complaint Statistics
According to the Financial Ombudsman Service, MotoNovo Finance received 4 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
MotoNovo Finance's FCA reference number is 827851 (status: Authorised).