MotoNovo Finance and Suffolk residents have been affected by the widespread issues surrounding car finance agreements, with an estimated 71,914 individuals potentially impacted in this county alone. This article aims to provide Suffolk-based consumers with a clear understanding of how many people are affected locally and what steps they can take next if they suspect their car finance agreement falls within the problematic period from 6 April 2007 to 1 November 2024.
MotoNovo Finance Car Finance Agreements in Suffolk
Suffolk, with a population of approximately 761,000 (ONS Census 2021), is home to a significant number of car finance agreements that were potentially mis-sold by MotoNovo Finance. The Financial Conduct Authority (FCA) estimates that 12.1 million eligible agreements (FCA, March 2026) across the UK may have been affected during this period (FCA, March 2026). For Suffolk residents who financed their vehicles through MotoNovo Finance, understanding whether they are eligible for redress is crucial. These car finance agreements typically involved a range of vehicle types, including cars, vans, and motorcycles.
How to Complain to MotoNovo Finance from Suffolk
Suffolk residents who believe they may have been affected by the issues surrounding car finance can [complain directly](https://mlj.org.uk/guides/how-to-complain-to-your-lender) to MotoNovo Finance at their official complaints URL: https://www.motonovo.co.uk/complaints. This process is free of charge and does not require the assistance of a claims management company. It is important for Suffolk residents to understand that complaining directly to MotoNovo Finance is straightforward and often more efficient than going through third-party intermediaries.
What Suffolk Residents Should Do Next
Before initiating a complaint, Suffolk residents should gather relevant documents such as loan agreements, payment schedules, and any correspondence with their lender. Additionally, it is essential to check the dates of the car finance agreement to ensure that it falls within the problematic period from 6 April 2007 to 1 November 2024. By doing so, residents can present a well-documented case to MotoNovo Finance and increase the likelihood of receiving appropriate redress.
Sources and references
- Financial Conduct Authority (FCA) estimates: "12.1 million eligible agreements (FCA, March 2026)", "£7.5 billion (FCA, March 2026) total compensation", "£829 average per eligible agreement per case" (FCA, 2024)
- Office for National Statistics (ONS) Census: Suffolk population estimate (ONS Census 2021)
- MotoNovo Finance official complaints URL: https://www.motonovo.co.uk/complaints
How Many People in Suffolk Are Affected?
Based on Suffolk's population of approximately 760,000, an estimated 158,805 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.13% of the UK total of 12.1 million eligible agreements.
MotoNovo Finance is registered at Companies House (company number 11556144) with a status of active. The company was incorporated on 2018-09-06. Its registered office is at Two, Central Square, Cardiff, CF10 1FS, Wales. The company currently has 9 directors.
MotoNovo Finance Complaint Statistics
According to the Financial Ombudsman Service, MotoNovo Finance received 4 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
MotoNovo Finance's FCA reference number is 827851 (status: Authorised).