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MotoNovo Finance Motor Finance Claims in North Yorkshire

Last updated: 26 March 2026

MotoNovo Finance and North Yorkshire share a significant connection regarding car finance agreements, affecting an estimated 58,401 residents in the county. According to FCA estimates, these agreements span from 6 April 2007 to 1 November 2024 and could involve individuals who financed their vehicles through MotoNovo Finance during this period.

MotoNovo Finance Car Finance Agreements in North Yorkshire

The impact of car finance agreements with MotoNovo Finance is considerable within North Yorkshire. With a population of approximately 618,000 (ONS Census 2021), the county has seen an estimated 58,401 residents potentially affected by these agreements. These figures are based on FCA estimates that suggest 12.1 million eligible agreements were impacted across the UK from April 2007 to November 2024 (FCA estimate). The average loss per agreement is approximately £829 (FCA estimate), with a total estimated loss of £7.5 billion (FCA, March 2026).

Residents in North Yorkshire who financed their vehicles through MotoNovo Finance may have been part of the discretionary commission arrangement (DCA) that was at the heart of these agreements. This DCA allowed retailers to receive higher commissions from lenders, which could lead to inflated finance charges for consumers.

How to Complain to MotoNovo Finance from North Yorkshire

North Yorkshire residents who believe they are affected by these car finance agreements can directly complain to MotoNovo Finance without needing a claims management company or incurring any costs. The process is straightforward and free of charge; residents should visit the official complaint page on MotoNovo’s website at https://www.motonovo.co.uk/complaints.

MotoNovo Finance, part of FirstRand Bank, provides clear guidelines for filing complaints directly with their customer service team. Residents can gather necessary documentation such as loan agreements, payment records, and any correspondence related to the finance agreement. By submitting a complaint through the official channel, individuals ensure that their concerns are addressed in accordance with regulatory requirements.

What North Yorkshire Residents Should Do Next

To proceed effectively, residents should take several steps before complaining directly to MotoNovo Finance:

Gather Documentation: Collect all relevant documents including loan agreements, payment receipts, and any correspondence with the lender.
Check Dates: Verify that the agreement falls within the specified period (6 April 2007 to 1 November 2024) as per FCA estimates.
Review Terms: Understand the terms of your car finance agreement to identify any discrepancies or issues.
Direct Complaint: Submit a complaint through MotoNovo’s official website, ensuring all details are accurate and complete.

By following these steps, North Yorkshire residents can ensure that their concerns are handled efficiently and in accordance with regulatory guidelines.

Sources and References

FCA estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total (FCA estimate), £829 average per eligible agreement loss per agreement (FCA estimate)
ONS Census 2021 for North Yorkshire population
MotoNovo Finance complaint URL: https://www.motonovo.co.uk/complaints

How Many People in North Yorkshire Are Affected?

Based on North Yorkshire's population of approximately 620,000, an estimated 129,552 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 0.93% of the UK total of 12.1 million eligible agreements.

MotoNovo Finance Company Information

MotoNovo Finance is registered at Companies House (company number 11556144) with a status of active. The company was incorporated on 2018-09-06. Its registered office is at Two, Central Square, Cardiff, CF10 1FS, Wales. The company currently has 9 directors.

MotoNovo Finance Complaint Statistics

According to the Financial Ombudsman Service, MotoNovo Finance received 4 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.

MotoNovo Finance's FCA reference number is 827851 (status: Authorised).

Frequently Asked Questions

How can North Yorkshire residents address potential mis-selling issues related to MotoNovo Finance motor finance agreements?

North Yorkshire residents who suspect they have been mis-sold a motor finance agreement by MotoNovo Finance should first attempt to resolve the issue directly with the lender. You can complain to MotoNovo Finance at https://www.motonovo.co.uk/complaints and explore your options for redress without needing to involve a claims management company.

What is the estimated number of motor finance agreements potentially mis-sold by companies like MotoNovo Finance in North Yorkshire between 2007 and 2024?

Between April 6, 2007, and November 1, 2024, it has been estimated that around 14 million motor finance agreements across the UK may have been mis-sold by lenders such as MotoNovo Finance. For North Yorkshire residents specifically, while no exact figure is available, this national estimate provides a reference point for potential issues in the region (FCA estimate).

Are there specific regulations or practices related to motor finance sales that could have affected customers of MotoNovo Finance in North Yorkshire?

North Yorkshire residents who are concerned about their motor finance agreements with MotoNovo Finance should be aware of the Financial Conduct Authority's (FCA) rules. One such practice is the use of a Discretionary Commission Arrangement (DCA), which can influence how motor finance products are sold and may have implications for customers seeking redress for mis-selling issues.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.