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MotoNovo Finance Motor Finance Claims in Leicestershire

Last updated: 26 March 2026

MotoNovo Finance, part of FirstRand Bank, has been at the centre of car finance claims in Leicestershire since 6 April 2007. According to the Financial Conduct Authority (FCA), an estimated 12.1 million eligible agreements (FCA, March 2026) have been affected by a discretionary commission arrangement (DCA) across the UK, and Leicestershire is no exception with approximately 67,378 residents potentially impacted out of its population of around 713,000 people (ONS Census 2021).

MotoNovo Finance Car Finance Agreements in Leicestershire

The FCA estimates that £7.5 billion (FCA, March 2026) has been affected by the DCA scheme, with an average claim value of £829 per agreement (FCA estimate). In Leicestershire, many residents have financed their vehicles through MotoNovo Finance during this period. These car finance agreements cover a wide range of vehicles from small city cars to larger SUVs and commercial vehicles.

How to Complain to MotoNovo Finance from Leicestershire

Residents in Leicestershire can complain directly to MotoNovo Finance without the need for a claims management company. The process is free, and you can submit your complaint via their dedicated complaints page at https://www.motonovo.co.uk/complaints. This direct approach ensures that your concerns are heard and addressed promptly.

What Leicestershire Residents Should Do Next

If you believe you have been affected by the DCA scheme involving MotoNovo Finance, there are several steps you should take to proceed with your complaint:

Gather Relevant Documents: Collect all documents related to your car finance agreement, including loan agreements, payment receipts, and any correspondence with MotoNovo Finance.
Check Agreement Dates: Verify if your car finance agreement falls within the period from 6 April 2007 to 1 November 2024.
Submit Your Complaint Directly: Use the complaint form on MotoNovo Finance’s website (https://www.motonovo.co.uk/complaints) and provide all necessary details and documentation.

By following these steps, you can ensure that your complaint is handled efficiently and directly by MotoNovo Finance.

Sources and References

Financial Conduct Authority (FCA): 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total, £829 average per eligible agreement claim value (FCA estimate)
Office for National Statistics (ONS) Census 2021: Population of Leicestershire
MotoNovo Finance Complaints URL: https://www.motonovo.co.uk/complaints

How Many People in Leicestershire Are Affected?

Based on Leicestershire's population of approximately 710,000, an estimated 148,358 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.06% of the UK total of 12.1 million eligible agreements.

MotoNovo Finance Company Information

MotoNovo Finance is registered at Companies House (company number 11556144) with a status of active. The company was incorporated on 2018-09-06. Its registered office is at Two, Central Square, Cardiff, CF10 1FS, Wales. The company currently has 9 directors.

MotoNovo Finance Complaint Statistics

According to the Financial Ombudsman Service, MotoNovo Finance received 4 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.

MotoNovo Finance's FCA reference number is 827851 (status: Authorised).

Frequently Asked Questions

How can Leicestershire residents seek redress for potential mis-selling issues related to MotoNovo Finance motor finance agreements?

Leicestershire residents who suspect they have been mis-sold a MotoNovo Finance agreement should first contact the lender directly at https://www.motonovo.co.uk/complaints. This approach is free and allows consumers to voice their concerns without involving third-party services.

What steps should Leicestershire residents take if they believe they have been affected by MotoNovo Finance's mis-selling practices, as estimated by the FCA?

If you are a Leicestershire resident and suspect that your MotoNovo Finance motor finance agreement was mis-sold, it is advisable to gather all relevant documentation and submit a formal complaint directly to MotoNovo Finance. You do not need a claims management company for this process.

Are there any specific measures Leicestershire residents should be aware of when dealing with potential mis-selling issues related to MotoNovo Finance motor finance agreements?

Leicestershire residents who have concerns about the sale of their MotoNovo Finance car finance agreement are encouraged to review their contract details carefully. If they believe they were misled or provided incorrect information, they should file a complaint with MotoNovo Finance first and then consider seeking further assistance from independent financial advice.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.