MotoNovo Finance, part of FirstRand Bank, has been implicated in car finance agreements that may have breached the Financial Conduct Authority’s (FCA) rules on unfair practices. Leeds, a city with approximately 812,000 residents (ONS Census 2021), is among those affected by these issues, potentially impacting around 76,734 local residents (based on FCA and ONS estimates).
MotoNovo Finance Car Finance Agreements in Leeds
Between 6 April 2007 and 1 November 2024, an estimated 12.1 million eligible agreements across the UK may have been affected by unlawful practices, with Leeds being no exception (FCA estimate). These agreements involved various types of vehicles, from compact city cars to larger family vehicles. Given that Leeds is a bustling urban centre, it’s likely that many residents sought financing for their daily commute and personal use during this period.
The Financial Conduct Authority has estimated that the total amount involved in these unfair practices amounts to £7.5 billion (FCA, March 2026) (FCA, March 2026). This includes a range of issues such as excessive interest rates and misleading information provided by lenders like MotoNovo Finance during the sales process.
How to Complain to MotoNovo Finance from Leeds
If you believe you have been affected by these unfair practices, it is important to know that you can [complain directly](https://mlj.org.uk/guides/how-to-complain-to-your-lender) to MotoNovo Finance for free. The lender’s dedicated complaints page at https://www.motonovo.co.uk/complaints provides clear instructions and contact information for submitting your concerns. You do not need a claims management company; the process of filing a complaint with MotoNovo Finance is straightforward and does not require any upfront costs.
When lodging a complaint, ensure you gather all relevant documents such as loan agreements, payment receipts, and correspondence from the lender. These will serve as crucial evidence to support your case. It’s also essential to check that your car finance agreement falls within the specified period (6 April 2007 to 1 November 2024) to ensure you are eligible for a review.
What Leeds Residents Should Do Next
Before contacting MotoNovo Finance, Leeds residents should take some initial steps. First, gather all relevant documents and information related to your car finance agreement. This includes loan agreements, payment records, and any communication with the lender. double-check that your agreement was signed during the affected period (6 April 2007 to 1 November 2024).
Once you have all necessary documentation in place, proceed to file a complaint through MotoNovo Finance’s dedicated complaints process. Remember, this is free of charge and does not require the involvement of any claims management company or solicitor.
By following these steps, Leeds residents can ensure they are fully informed about their rights and take appropriate action to address potential unfair practices in their car finance agreements with MotoNovo Finance.
Sources and References
- Financial Conduct Authority (FCA) estimates on affected agreements: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total (FCA estimate), £829 average per eligible agreement loss per individual (FCA estimate).
- Office for National Statistics (ONS) Census 2021 data on Leeds population.
- MotoNovo Finance complaint URL: https://www.motonovo.co.uk/complaints
How Many People in Leeds Are Affected?
Based on Leeds's population of approximately 800,000, an estimated 167,164 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.19% of the UK total of 12.1 million eligible agreements.
MotoNovo Finance is registered at Companies House (company number 11556144) with a status of active. The company was incorporated on 2018-09-06. Its registered office is at Two, Central Square, Cardiff, CF10 1FS, Wales. The company currently has 9 directors.
MotoNovo Finance Complaint Statistics
According to the Financial Ombudsman Service, MotoNovo Finance received 4 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
MotoNovo Finance's FCA reference number is 827851 (status: Authorised).