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MotoNovo Finance Motor Finance Claims in Hertfordshire

Last updated: 26 March 2026

MotoNovo Finance, a subsidiary of FirstRand Bank, has been providing car finance to residents in Hertfordshire since 6 April 2007. The region's population stands at approximately 1,197,000 (ONS Census 2021), with an estimated 113,116 residents potentially affected by the issues associated with MotoNovo Finance agreements from this period to 1 November 2024.

MotoNovo Finance Finance Agreements in Hertfordshire

Between 6 April 2007 and 1 November 2024, MotoNovo Finance has issued a significant number of car finance agreements across the UK. According to FCA estimates, 12.1 million eligible agreements (FCA, March 2026) nationwide (FCA estimate). In Hertfordshire, this likely translates into thousands of residents who may have entered into car finance arrangements with MotoNovo Finance during that period.

The types of vehicles financed through MotoNovo Finance in Hertfordshire range from small city cars to larger SUVs and commercial vehicles. These agreements often involve a discretionary commission arrangement (DCA), which can complicate the repayment terms for some customers. With an average claim value of £829 (FCA estimate) and total claims amounting to £7.5 billion (FCA, March 2026), it is crucial for affected Hertfordshire residents to understand their rights.

How to Complain to MotoNovo Finance from Hertfordshire

Residents in Hertfordshire who believe they are entitled to compensation due to issues with their car finance agreements can file a complaint directly with MotoNovo Finance. The process of filing a complaint is straightforward and free, as residents do not need to engage the services of any claims management company.

To start the complaint process, visit MotoNovo Finance's official complaints page at https://www.motonovo.co.uk/complaints. By submitting your details and providing relevant documentation about your car finance agreement, you can initiate a direct dialogue with MotoNovo Finance. This approach ensures transparency and allows for any necessary adjustments to be made without intermediaries.

What Hertfordshire Residents Should Do Next

Once residents have identified that they may be entitled to compensation, the next step is to gather all relevant documentation pertaining to their car finance agreements. This includes contracts, correspondence with MotoNovo Finance, bank statements showing repayments, and any other pertinent records. It is essential to ensure that all documents are up-to-date and accurately reflect the terms of your agreement.

Residents should also check the dates of their car finance arrangements to confirm whether they fall within the specified period (6 April 2007 to 1 November 2024). If you believe there may be discrepancies or issues with your agreement, it is advisable to initiate a complaint immediately. By doing so, you can work directly with MotoNovo Finance to resolve any outstanding concerns and potentially receive compensation.

Sources and References

Office for National Statistics (ONS) Census 2021
Financial Conduct Authority (FCA) estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total, £829 average per eligible agreement claim value

How Many People in Hertfordshire Are Affected?

Based on Hertfordshire's population of approximately 1,200,000, an estimated 250,746 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.79% of the UK total of 12.1 million eligible agreements.

MotoNovo Finance Company Information

MotoNovo Finance is registered at Companies House (company number 11556144) with a status of active. The company was incorporated on 2018-09-06. Its registered office is at Two, Central Square, Cardiff, CF10 1FS, Wales. The company currently has 9 directors.

MotoNovo Finance Complaint Statistics

According to the Financial Ombudsman Service, MotoNovo Finance received 4 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.

MotoNovo Finance's FCA reference number is 827851 (status: Authorised).

Frequently Asked Questions

How can Hertfordshire residents affected by potential mis-selling of motor finance agreements by MotoNovo Finance seek redress?

Hertfordshire residents who suspect they may have been a victim of motor finance mis-selling by MotoNovo Finance should first consider complaining directly to the lender at https://www.motonovo.co.uk/complaints. This is often a free and direct way to address concerns without involving external parties.

What steps can Hertfordshire residents take if they believe they were sold motor finance agreements through MotoNovo Finance under unfair conditions?

If you are an Hertfordshire resident and suspect that your motor finance agreement was mis-sold by MotoNovo Finance, it is advisable to gather all relevant documentation and submit a formal complaint directly to the lender's complaints department. This can be done online or through other means specified on their website.

Is there an estimated number of people in Hertfordshire who might have been affected by motor finance mis-selling involving MotoNovo Finance?

While specific numbers for Hertfordshire are not provided, the Financial Conduct Authority (FCA) estimates that approximately 14 million motor finance agreements were potentially mis-sold across the UK from April 2007 to November 2024 (FCA estimate). This suggests a significant number of residents in Hertfordshire could have been affected.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.