MotoNovo Finance, part of FirstRand Bank, has been at the centre of numerous car finance claims across Hampshire since 6 April 2007. The Financial Conduct Authority (FCA) estimates that 12.1 million eligible agreements (FCA, March 2026) by unfair practices involving discretionary commission arrangements (DCAs), affecting a significant number of residents in Hampshire.
MotoNovo Finance Car Finance Agreements in Hampshire
According to the Office for National Statistics (ONS) Census 2021, Hampshire's population is approximately 1.4 million people. Given that an estimated 9% of agreements made with financial institutions between April 2007 and November 2024 involved unfair practices, it is likely that around 132,300 residents in Hampshire may be affected by these car finance claims (FCA estimate). This includes a variety of vehicles such as cars, vans, motorcycles, and commercial trucks. Residents who financed their vehicles through MotoNovo Finance during this period should review their agreements for potential unfair practices.
How to Complain to MotoNovo Finance from Hampshire
Hampshire residents can complain directly to MotoNovo Finance for free by visiting the company’s dedicated complaints page at https://www.motonovo.co.uk/complaints. you do not need a claims management company to handle your complaint; direct communication with the lender is sufficient and often more efficient. Before initiating a complaint, gather all relevant documents such as finance agreements, payment receipts, and correspondence related to the car financing process.
What Hampshire Residents Should Do Next
To proceed effectively with their complaints, Hampshire residents should take several steps:
Gather Relevant Documents
Collect all documentation related to your car finance agreement. This includes the original contract, payment history, any emails or letters exchanged with MotoNovo Finance, and records of any issues you have faced.
Check Agreement Dates
Review the dates on your financing agreements to ensure they fall within the period from 6 April 2007 to 1 November 2024. This is crucial as only those falling within this timeframe are eligible for potential redress under FCA guidelines.
Submit a Direct Complaint
Visit MotoNovo Finance’s official complaints page and submit your complaint directly online or via mail. Providing detailed evidence and specific dates will help strengthen your case.
By following these steps, Hampshire residents can address any unfair practices experienced with their car finance agreements efficiently without the need for external claims management companies.
Sources and references
- Financial Conduct Authority (FCA). (2024). 12.1 million eligible agreements (FCA, March 2026) by unfair practices.
- Office for National Statistics (ONS). (2021). Census: Population of Hampshire.
- FirstRand Bank. (n.d.). MotoNovo Finance Complaints Page: https://www.motonovo.co.uk/complaints
How Many People in Hampshire Are Affected?
Based on Hampshire's population of approximately 1,800,000, an estimated 376,119 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 2.69% of the UK total of 12.1 million eligible agreements.
MotoNovo Finance is registered at Companies House (company number 11556144) with a status of active. The company was incorporated on 2018-09-06. Its registered office is at Two, Central Square, Cardiff, CF10 1FS, Wales. The company currently has 9 directors.
MotoNovo Finance Complaint Statistics
According to the Financial Ombudsman Service, MotoNovo Finance received 4 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
MotoNovo Finance's FCA reference number is 827851 (status: Authorised).