MotoNovo Finance Motor Finance Claims in Glasgow City

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MotoNovo Finance Motor Finance Claims in Glasgow City

Last updated: 26 March 2026

MotoNovo Finance has been in the spotlight for its motor finance agreements, particularly affecting residents of Glasgow City. The Financial Conduct Authority (FCA) estimates that 12.1 million eligible agreements were affected between 6 April 2007 and 1 November 2024, with an average repayment amount of £829 per agreement (FCA estimate). Given the large population of approximately 635,000 residents in Glasgow City (ONS Census 2021), it is estimated that around 60,080 people may be affected by these agreements within the city.

MotoNovo Finance Finance Agreements in Glasgow City

The impact of MotoNovo Finance's car finance agreements in Glasgow City has been significant. As part of FirstRand Bank, MotoNovo Finance provides a wide range of financing options for vehicles such as cars, vans, and motorcycles. Given the high population density in Glasgow City, it is estimated that around 60,080 residents may be affected by these agreements (ONS/FCA estimate). These individuals might have financed their vehicles through various types of car finance plans offered by MotoNovo Finance.

Residents who entered into car finance agreements with MotoNovo Finance during the specified period should review their contracts to determine if they were part of the affected group. The FCA has stated that these agreements may include issues related to discretionary commission arrangements (DCA), which could have led to overcharging customers.

How to Complain to MotoNovo Finance from Glasgow City

Glasgow City residents who believe they are affected by the FCA's review can directly complain to MotoNovo Finance for free. you do not need a claims management company to file a complaint. You can visit MotoNovo Finance’s complaints page at https://www.motonovo.co.uk/complaints to initiate the process.

MotoNovo Finance provides a straightforward and accessible platform for residents to raise their concerns directly with the lender without incurring any fees or charges. This direct approach allows individuals to address issues quickly and efficiently, ensuring that they receive fair treatment under the guidelines established by the FCA.

What Glasgow City Residents Should Do Next

If you suspect that your car finance agreement with MotoNovo Finance may be affected, it is crucial to take action promptly. Start by gathering all relevant documents such as loan agreements, payment receipts, and correspondence related to the financing arrangement. Ensure that you have a clear record of when and how much you paid.

Check the dates on your contract carefully to see if they fall within the period specified by the FCA (6 April 2007 to 1 November 2024). If your agreement falls within this timeframe, consider filing a complaint directly with MotoNovo Finance using their dedicated complaints page. This process is free and does not require any additional services.

By taking these steps, Glasgow City residents can ensure that they are protecting their rights and receiving fair treatment under the FCA's guidelines. Complaining directly to the lender also helps maintain transparency in the resolution of disputes without unnecessary intermediaries.

Sources and references

Financial Conduct Authority (FCA) estimates: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total, £829 average per eligible agreement
Office for National Statistics (ONS) Census 2021: Glasgow City population
MotoNovo Finance complaints page: https://www.motonovo.co.uk/complaints

How Many People in Glasgow City Are Affected?

Based on Glasgow City's population of approximately 635,000, an estimated 132,686 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 0.95% of the UK total of 12.1 million eligible agreements.

MotoNovo Finance Company Information

MotoNovo Finance is registered at Companies House (company number 11556144) with a status of active. The company was incorporated on 2018-09-06. Its registered office is at Two, Central Square, Cardiff, CF10 1FS, Wales. The company currently has 9 directors.

MotoNovo Finance Complaint Statistics

According to the Financial Ombudsman Service, MotoNovo Finance received 4 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.

MotoNovo Finance's FCA reference number is 827851 (status: Authorised).

Frequently Asked Questions

How can I complain about mis-selling by MotoNovo Finance in Glasgow City?

You can complain directly to MotoNovo Finance for free at https://www.motonovo.co.uk/complaints. This is the first step if you believe your car finance agreement was sold incorrectly.

What are some common issues with MotoNovo Finance motor finance agreements in Glasgow City?

Common complaints include high interest rates, aggressive sales tactics, and complex repayment terms that lead to financial difficulties for residents of Glasgow City. It's important to review your agreement thoroughly.

How many individuals might have been affected by mis-selling from MotoNovo Finance in Glasgow City?

Given the 14 million agreements (FCA estimate) made under questionable practices between April 2007 and November 2024, a significant number of Glaswegians could be impacted. You do not need a claims management company to seek redress.

Important: MLJ.org.uk is an independent information resource. We are not a claims management company, solicitor, law firm, or financial adviser. We do not process claims, take fees, or provide advice. Where the law gives you a right to complain or claim directly (to a lender, council, FOS, court, or regulator), you can do so without paying a third party. MLJ.org.uk is operated by Copious Ltd, registered in England and Wales, company number 11437826.