MotoNovo Finance and Cheshire are intertwined in the context of car finance, with an estimated 72,387 residents potentially affected by the issues surrounding the "discretionary commission arrangement" (DCA). The FCA has identified a significant number of car finance agreements that may have been impacted during the period from 6 April 2007 to 1 November 2024.
MotoNovo Finance Car Finance Agreements in Cheshire
Cheshire, with its population of approximately 766,000 (ONS Census 2021), is home to a considerable number of car finance agreements potentially affected by the DCA. According to FCA estimates, 12.1 million eligible agreements across the UK may have been impacted during this period, totalling £7.5 billion (FCA, March 2026) in value and averaging £829 per agreement (FCA estimate). Given Cheshire's sizeable population and its demographic profile as a region with high car ownership rates, it is reasonable to assume that many local residents are affected.
The types of vehicles financed through MotoNovo Finance range from small hatchbacks and family cars to larger SUVs and commercial vans. In Cheshire, the finance agreements may have involved a wide variety of vehicle makes and models, catering to diverse consumer needs across different income levels and lifestyles.
How to Complain to MotoNovo Finance from Cheshire
Cheshire residents who suspect they are affected by the DCA can directly complain to MotoNovo Finance for free. The process is straightforward: visit the official MotoNovo Finance complaints page at https://www.motonovo.co.uk/complaints and follow the instructions provided there. It’s important to note that you do not need a claims management company; complaining directly to your lender is both cost-effective and efficient.
When initiating a complaint, you should gather all relevant documents such as finance agreements, payment records, and any correspondence with MotoNovo Finance or its representatives. Ensure that the dates on these documents fall within the period from 6 April 2007 to 1 November 2024 when the DCA was in effect.
What Cheshire Residents Should Do Next
Once you have gathered all necessary documentation and confirmed the relevant time frame, proceed with submitting your complaint directly to MotoNovo Finance. This direct approach not only saves money but also ensures that the process is transparent and straightforward. Remember, the lender’s customer service team can provide guidance on how to file a full complaint.
MotoNovo Finance, part of FirstRand Bank, offers a dedicated complaints resolution process designed to address concerns efficiently. By taking these steps, Cheshire residents can seek fair compensation without incurring unnecessary costs or delays.
Sources and references
- ONS Census 2021
- FCA estimate (FCA, 2024)
How Many People in Cheshire Are Affected?
Based on Cheshire's population of approximately 250,000, an estimated 52,238 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 0.37% of the UK total of 12.1 million eligible agreements.
MotoNovo Finance is registered at Companies House (company number 11556144) with a status of active. The company was incorporated on 2018-09-06. Its registered office is at Two, Central Square, Cardiff, CF10 1FS, Wales. The company currently has 9 directors.
MotoNovo Finance Complaint Statistics
According to the Financial Ombudsman Service, MotoNovo Finance received 4 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
MotoNovo Finance's FCA reference number is 827851 (status: Authorised).