Moneybarn, a subsidiary of Provident Financial, has been providing car finance to residents in Surrey since 2007. With an estimated 12.1 million eligible agreements (FCA, March 2026) across the UK from April 6, 2007, to November 1, 2024 (FCA estimate), it is possible that around 113,684 people in Surrey have been impacted by potential mis-selling issues with car finance products. The Office for National Statistics (ONS) Census 2021 reports a population of approximately 1,203,000 residents in Surrey, making the region one of the most significant areas affected by these financial agreements.
Moneybarn Finance Agreements in Surrey
The exact number of individuals impacted in Surrey remains an estimate based on national figures and local demographics. According to FCA estimates, £7.5 billion (FCA, March 2026) has been tied up in potentially mis-sold car finance agreements across the UK (FCA estimate), with an average agreement amounting to around £829 (FCA estimate). This financial impact can be particularly significant for Surrey residents who may have financed a range of vehicles from compact cars to larger SUVs and commercial vans.
While the majority of these agreements were likely standard car loans, it is possible that some Surrey residents entered into more complex arrangements such as discretionary commission arrangement (DCA) deals. These DCA products can be particularly detrimental if they are found to have been mis-sold or unfairly structured against the borrower’s interests. It's crucial for Surrey residents to understand their rights and explore options available to them.
Residents in Surrey who suspect that their car finance agreement with Moneybarn may have been mis-sold can easily lodge a complaint directly with the lender. The process is straightforward, free of charge, and does not require the assistance of any
claims management company. To start a direct complaint, Surrey residents should visit Moneybarn's dedicated complaints page at https://www.moneybarn.com/complaints/.
Moneybarn encourages borrowers to provide detailed information about their car finance agreement and any issues they have encountered. This can include documentation such as loan agreements, payment records, and any correspondence with the lender regarding the terms of the agreement. It is important for Surrey residents to gather all relevant documents before initiating a complaint.
What Surrey Residents Should Do Next
Before lodging a complaint, Surrey residents should ensure they have gathered all necessary documents related to their car finance agreement. This includes loan agreements, payment records, and any communication with Moneybarn regarding the terms of the arrangement. It is also essential to review the dates of when the agreement was entered into, as the FCA's period for mis-selling claims covers agreements from April 6, 2007, to November 1, 2024.
Residents should check if their car finance agreement falls within this timeframe and consider whether any issues such as high-interest rates or unfair terms were present. Once all documents are in order and the dates have been verified, Surrey residents can proceed with a direct complaint to Moneybarn without incurring additional costs or needing external assistance.
Sources and References
- Office for National Statistics (ONS) Census 2021
- Financial Conduct Authority (FCA), 2024
How Many People in Surrey Are Affected?
Based on Surrey's population of approximately 1,200,000, an estimated 250,746 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.79% of the UK total of 12.1 million eligible agreements.
Moneybarn is registered at Companies House (company number 02766324) with a status of liquidation. The company was incorporated on 1992-11-20. Its registered office is at Athena House, Bedford Road, Petersfield, GU32 3LJ, United Kingdom. The company currently has 2 directors.
Moneybarn Complaint Statistics
According to the Financial Ombudsman Service, Moneybarn received 7 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Moneybarn's FCA reference number is 702773 (status: No longer authorised).