According to the Financial Conduct Authority (FCA), an estimated 76,734 residents in Devon may be affected by issues related to Moneybarn car finance agreements. This issue impacts individuals across the county who have financed their vehicles through Moneybarn between 6 April 2007 and 1 November 2024.
Moneybarn Finance Agreements in Devon
Moneybarn, part of Provident Financial, has been a significant player in the car finance industry within Devon. During the specified period, an estimated 12.1 million eligible agreements (FCA, March 2026) by issues such as mis-selling practices (FCA estimate). These agreements involved various types of vehicles ranging from small hatchbacks to larger SUVs and vans. The total value of these agreements amounts to £7.5 billion (FCA, March 2026), with an average agreement worth approximately £829 (FCA estimate).
Devon's population is around 812,000 according to the ONS Census 2021, making it a significant market for car finance providers like Moneybarn. Many residents in Devon have relied on these agreements to purchase vehicles that fit their needs and budgets.
Residents affected by issues with their Moneybarn car finance agreements can directly complain to the company at https://www.moneybarn.com/complaints/. This process is free, and there is no need for a
claims management company. By submitting a complaint through this direct channel, individuals in Devon can address any concerns they have about their financing arrangements without involving third parties.
Devon residents should gather relevant documents before lodging a formal complaint to Moneybarn. These documents may include correspondence with the lender, details of payments made, and any evidence that supports your case. The company's customer service team will then review your complaint thoroughly and respond accordingly.
What Devon Residents Should Do Next
After gathering all necessary documentation, Devon residents should check if their agreements fall within the specified period (6 April 2007 to 1 November 2024). Once confirmed, they can proceed with a direct complaint to Moneybarn. The company’s process for handling complaints involves reviewing the details and providing a response within a set timeframe.
Residents are advised not to wait if they suspect any issues with their car finance agreements. By taking action early, they can address problems promptly and potentially resolve them without further complications. Remember that complaining directly to Moneybarn is free of charge and does not require the involvement of external claims management companies.
Sources and References
- Financial Conduct Authority (FCA) estimates on affected agreements: 12.1 million eligible agreements (FCA, March 2026), £7.5 billion (FCA, March 2026) total, £829 average per eligible agreement agreement value (FCA estimate).
- Devon population data from ONS Census 2021.
- Moneybarn complaint URL: https://www.moneybarn.com/complaints/
How Many People in Devon Are Affected?
Based on Devon's population of approximately 800,000, an estimated 167,164 motor finance agreements in the area may have been affected by discretionary commission arrangements (FCA estimate, proportional calculation). This represents approximately 1.19% of the UK total of 12.1 million eligible agreements.
Moneybarn is registered at Companies House (company number 02766324) with a status of liquidation. The company was incorporated on 1992-11-20. Its registered office is at Athena House, Bedford Road, Petersfield, GU32 3LJ, United Kingdom. The company currently has 2 directors.
Moneybarn Complaint Statistics
According to the Financial Ombudsman Service, Moneybarn received 7 total complaints in H2 2024 BUSINESS. You can check the latest complaint data at the Financial Ombudsman Service.
Moneybarn's FCA reference number is 702773 (status: No longer authorised).